Technical Relationship Manager
vor 2 Wochen
At IGEL Technology, we are seeking a highly skilled Technical Relationship Manager to join our team. As a Technical Relationship Manager, you will be responsible for building and maintaining strong relationships with our customers, providing technical expertise and support to ensure their success with our products.
Key Responsibilities:- Develop and maintain close working relationships with customers to understand their technical needs and provide tailored solutions.
- Provide technical expertise and support to customers, including knowledge transfer of IGEL products and functionality.
- Assist with the escalation of support incidents through resolution and provide guidance on technical best practices.
- Collaborate with internal teams to ensure seamless customer support and satisfaction.
- Identify and pursue new business opportunities with existing customers.
- Minimum 5 years of experience in a technical support or account management role, preferably in the IT industry.
- Strong technical knowledge of virtualization technologies, including Citrix, VMWare, and Microsoft AVD.
- Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
- Proven track record of building and maintaining strong customer relationships.
- Ability to adapt to continuous innovations and changes in the industry.
- A competitive salary and benefits package, including health, dental, and vision insurance.
- A comprehensive 401(k) plan with 100% company match.
- A monthly home office allowance and remote working opportunities.
- Professional development opportunities to advance your career.
- A dynamic and supportive work environment.
IGEL Technology is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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