Technical Relationship Manager

vor 2 Monaten

Bremen, Bremen, Deutschland IGEL Technology Vollzeit
Job Title: Technical Relationship Manager

Location: Germany, remote

Key Responsibilities:
  • Develop a strong, positive strategic relationship with the customer
  • Provide knowledge transfer of IGEL products and functionality
  • Assist with the escalation of support incidents through resolution
  • Assist in the escalation of support queries to the relevant channels
  • Ratify customer projects and provide guidance around further projects / upgrades
  • Develop and align a comprehensive account plan with the customer, documenting customer environment, expectations, priorities and technology deployment roadmap
  • Develop a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies within Customer environment. Advise the customer on technical best-practices as their IGEL trusted adviser
  • Use your in-depth knowledge of the customer environment to uncover additional IGEL product sales opportunities
Requirements:
  • Minimum 5 years of experience directly supporting enterprise-level customers in a TRM capacity
  • 5+ years relevant engineering, consulting, or system integration experience with one or more vendors or Value Added Resellers (VARs) in the IT industry
  • Experience with application and desktop virtualization platforms (VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services)
  • Familiarity with a scripting language a plus (PowerShell, bash, python)
  • Familiarity with common database platforms and concepts a plus (Oracle, MSSQL, MySQL)
  • Very good knowledge of German and English, both written and spoken
  • Good interpersonal and communication skills
  • Ability to work independently, under pressure and multi task
  • Be willing to pitch in and be part of the team in all aspects of company life

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