Customer Support Specialist in Berlin with German Language Expertise
vor 4 Wochen
We are a company that values quality and service, striving to remain competitive in today's market. Our clients' satisfaction is our top priority, and we are looking for an exceptional customer support representative to join our team in Berlin.
Job DescriptionA Customer Service Representative at Blu Selection Spain will be responsible for delivering world-class service to customers via phone, email, and chat. The ideal candidate will have excellent communication skills, a native level of German, and a C1 level of English.
The role involves:
- Supporting clients' activities by offering top-notch service to customers
- Answering incoming queries from customers
- Identifying issues and providing solutions
- Ensuring high levels of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Collaborating with the team to achieve success
The salary for this position is estimated to be around €35,000 - €45,000 per year, depending on experience. We offer a full-time position with 40 hours of work per week, a permanent contract, and the opportunity to work in a fast-paced environment.
Required Skills and QualificationsTo succeed in this role, you will need:
- A native level of German and at least a C1 level of English
- Previous experience in luxury customer service or the hotel industry
- Knowledge of the value and impact of good customer experience
- Excellent communication and listening skills
- A drive for excellence and professionalism
- Ability to work as part of a team
We offer a competitive salary, a full-time position with 40 hours of work per week, and a permanent contract. You will also have the opportunity to work in a fast-paced environment, be part of the creation of the Customer Interaction Center, and live in Berlin, the diverse and multinational capital of Germany.
What's NextIf you are a motivated and experienced customer support professional, we encourage you to apply. Please send your CV for consideration for this exciting opportunity.
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