Operations Expert

vor 3 Wochen

Mülheim, Nordrhein-Westfalen, Deutschland ALDI International Services SE & Co. oHG Vollzeit
Job Description:

As an Operations Expert at ALDI International Services SE & Co. oHG, you will play a crucial role in ensuring the smooth operation of our global business processes. Your primary responsibility will be to coordinate the diagnosis and resolution of major incidents, identifying risks that impact operational stability and suggesting corrective measures to the product owner and team.

Key Responsibilities:
  • Coordinating the diagnosis and resolution of major incidents
  • Identifying risks that influence operational stability and suggesting corrective measures
  • Enhancing transparency on technical debt and ensuring its resolution
  • Acting as the first point of contact for operational stability and improvement topics
  • Monitoring Ops KPIs and analyzing the resulting data with the product team

Requirements:
  • Good understanding of ITSM processes and best practices
  • Proven experience with the SAP system landscape (SAP S/4HANA and SAP Ariba)
  • Enthusiasm for working in an agile product team
  • General understanding of enterprise-class IT architecture and system landscapes
  • In-depth knowledge of ITIL frameworks, especially service transition and service operation practices

What We Offer:
  • Partial mobile working within Germany incl. equipment and flexible working hours
  • State-of-the-art technologies
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development

About Us:
ALDI International Services SE & Co. oHG is one of the world's largest food retailers, with over 7,000 stores in 11 countries. Our mission is to supply our customers with high-quality food at the best possible prices. We follow our own unique concept of simplicity, responsibility, and reliability. Our IT department ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH. A modern application landscape requires standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.

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