Account Management Team Lead
vor 1 Monat
We're seeking a seasoned Account Management Team Lead to join our team at elopage. As a key member of our customer success team, you'll be responsible for championing the interests of both your team and their customers, while consistently delivering an exceptional customer experience.
Key Responsibilities- Lead, coach, and mentor the account management team to drive their performance, guiding them in managing the accounts to retain & grow the portfolios.
- Be a player-coach: lead your team by example whilst managing your own portfolio.
- Foster our strong service culture with customer obsession that understands the customer at the center of all activities (portfolio retention).
- Trigger and encourage business mindset in the team to focus on the right opportunities in the portfolio (activating customers and expanding portfolio).
- Ensure that we continuously become more efficient and scalable in how we cover our portfolio to always focus on the moments that matter the most.
- Continuous achievement of set team and individual goals (on a weekly, monthly & quarterly basis).
- Development, implementation, and reporting results of your team's account activation, expansion & retention strategies.
- Closed cooperation with the Teamlead Sales to ensure smooth account handovers.
- You speak fluent business-level German to our customers and fluent English, our internal working language.
- Minimum of 3 years of professional experience on a SaaS Account management / customer success team.
- Experience of the full customer lifecycle, from onboarding to retention and expansion.
- Experience in building and developing a CSM/Account Management team.
- Experience with mid-touch and scale account management/customer success approaches.
- Strong analytical understanding and experience with relevant CRM systems such as Salesforce.
- Outstanding communication and teamwork, with colleagues and customers.
- Paid Time Off - 30 vacation days.
- A competitive salary.
- A personal Training & Development budget of € 1,500 per year.
- Responsibility and trust from day 1.
- Individual coaching and further training to support you in your development.
- A free BVG ticket.
- Employee discounts at numerous companies (at the gym or in online stores).
- Pension Program with company match.
- A Culture of equity and Inclusion where you are appreciated for the person you are.
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