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Customer Service Excellence Professional

vor 2 Monaten


Hamburg, Hamburg, Deutschland Hermes Vollzeit

About the Role:

We are seeking a highly skilled and motivated individual to join our team as a Performance & Service Excellence Specialist. As a key member of our team, you will be responsible for driving the optimization of our service quality in both telephone and written customer interactions.

Key Responsibilities:

  • Analyze quality management data and provide actionable recommendations
  • Develop reports and support the team in maintaining and improving evaluation tools and templates in Excel and other Office applications
  • Support the team with administrative tasks and contribute to the development of internal processes
  • Collaborate with colleagues within and outside the Customer Service department

Requirements:

  • Excellent Excel skills, particularly in creating pivots, VBA codes, and macros, as well as practical knowledge of other common MS Office applications
  • Enjoy working with numbers and analyzing and interpreting data
  • Think creatively and outside the box
  • Work independently and structured
  • Strong communication skills and a willingness to work in a team
  • Currently enrolled at a German university

What We Offer:

  • Opportunity to work with leading technologies and agile processes
  • Work for a multiple award-winning employer with a culture characterized by openness and cooperation
  • Flexible working hours, with the possibility of mobile work
  • Comprehensive training opportunities
  • Personal discounts on the entire Otto Group product range
  • Subsidized HVV ProfiCard, pension plan, JobRad, various sports and leisure activities, etc.
  • Convenient and varied meal options in our modern canteen

About Us:

The Hermes Group offers diverse job opportunities with long-term perspectives and daily changing challenges in a safe and forward-looking industry. Our field of work extends beyond national borders: we are an internationally active company and live a multicultural work atmosphere. Our appreciation applies to all people alike - regardless of gender, nationality, ethnic origin, religion, disability, or sexual orientation.

Join Our Team:

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