Customer Support Specialist

vor 4 Wochen


Dresden, Sachsen, Deutschland ACCRETECH Vollzeit

ACCRETECH is a leading manufacturer of production equipment for the semiconductor industry and systems for form and surface metrology.

We are seeking a full-time Customer Support Engineer to join our Technical Support Team at our Dresden location.

The ideal candidate will have a solid technical background in electrical engineering, mechatronics, or mechanical engineering technology, and initial professional experience in the installation, service, and application support of complex systems.

Responsibilities will include:

  • Providing technical support for our high-quality, innovative, and complex product range
  • Installation, maintenance, and support of wafer probers
  • Implementation of hardware and software modifications
  • Analysis and elimination of malfunctions, in cooperation with the Japanese main plant
  • Communication of all relevant customer information to the responsible sales contact

Requirements include:

  • Solid technical training in electrical engineering, mechatronics, or mechanical engineering technology
  • Initial professional experience in the installation, service, and application support of complex systems
  • Ability to provide support for products and systems requiring explanation
  • Independent planning and execution of field tests, fault diagnosis, and troubleshooting
  • Ability to work in a team, reliability, and an independent way of working
  • High willingness to travel on business in Germany and abroad, driving license class B
  • Fluent German and good English skills, both written and spoken

We offer:

  • Independent and self-reliant work with room for individual development and design
  • A varied and comprehensive working environment with growth potential
  • Motivated and dynamic teams in an open corporate culture
  • Company pension scheme, company car, and company mobile phone with private use


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