Senior Operations Content and Knowledge Manager
vor 2 Monaten
About the Role
We are seeking a highly skilled Senior Operations Content and Knowledge Manager to join our team at SumUp. As a key member of our Operations team, you will be responsible for creating and implementing content initiatives to enhance customer experience through knowledge sharing.
Key Responsibilities
- Develop and maintain a solid framework with stakeholders to understand and align with other departments' strategies.
- Coach and assist junior team members in business, content creation, and project management.
- Apply theoretical knowledge within the domain and conduct ongoing research to enhance expertise and content quality.
- Help coordinate business-as-usual tasks across team members and step in to manage projects and initiatives.
- Independently handle complex projects/tasks, taking full ownership and comfortably delegating tasks.
- Define new content requirements based on documentation from Change Management, SMEs, PMs, and other stakeholders.
Requirements
- Excellent written and verbal communication skills in English.
- Enthusiasm about content creation and sharing knowledge with others.
- Ability to create simple and easy-to-follow documentation sets from complicated processes.
- Highly organized and detail-oriented, with the ability to prioritize multiple projects and tasks.
- Built remarkable interpersonal skills and a willingness to learn and develop.
- Ability to observe, learn, and take ownership in a fast-paced and ever-changing environment.
- Good knowledge of SumUp products, features, and tools.
What We Offer
- Health insurance.
- Public transport subsidy.
- EUR Learning & Development budget.
- Opportunities to further develop within the company.
- Professional hardware.
- Free drinks, fruits, cereals, and nuts for everyone.
- Urban Sports Club membership.
About SumUp
We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
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