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Senior Operations Content and Knowledge Manager

vor 2 Monaten

Berlin, Berlin, Deutschland Sumup Vollzeit
Senior Operations Content and Knowledge Manager

At SumUp, we're on a mission to empower small businesses worldwide by simplifying their lives and helping them succeed. Our vision as a global FinTech company is to become the first-ever global card acceptance brand, and we're making great progress as small businesses in over 33 countries rely on us to get paid. To achieve this, we're building an awesome team that's committed to each other and our merchants. You could be the missing piece of the puzzle. Help us bring card acceptance to the masses.

About the Role

We're seeking a Senior Knowledge and Content Manager to join our Operations team. This role involves creating and implementing content initiatives, supported by a Lead/Coordinator, to enrich internal and external knowledge. The ideal candidate will excel in project management, strategic thinking, and content management systems to drive continuous improvement and innovation.

Key Responsibilities
  • Oversee the creation, editing, and curation of high-quality content across various platforms and channels.
  • Establish and maintain a solid framework with stakeholders to understand and align with other tribes/departments' strategies.
  • Coach and assist Junior and specialist team members in business, content creation, and project management.
  • Apply theoretical knowledge within the domain and conduct ongoing research to enhance expertise and content quality. Initiate content strategies based on data analysis.
  • Help coordinate business-as-usual tasks across team members and step in to manage projects and initiatives.
  • Independently handle complex projects/tasks, taking full ownership and comfortably delegating tasks.
  • Define new content requirements based on documentation from Change Management, SMEs, PMs, and other stakeholders.
What You'll Need
  • Excellent written and verbal communication skills in English - you're able to articulate and deliver opinions clearly and with confidence.
  • You're enthusiastic about content creation and sharing knowledge with others.
  • You can create simple and easy-to-follow documentation sets from complicated processes.
  • You're highly organised and detail-oriented and can prioritise multiple projects and tasks.
  • You have built remarkable interpersonal skills and you're willing to learn and develop.
  • You can observe, learn, and take ownership in a fast-paced and ever-changing environment.
  • You have a good knowledge of SumUp products, features, and tools.
Why Join SumUp?
  • Health insurance.
  • Public transport subsidy.
  • EUR Learning & Development budget.
  • Opportunities to further develop within the company.
  • Professional hardware.
  • Free drinks, fruits, cereals, and nuts for everyone.
  • Urban Sports Club membership.

This is a FTC job (1 year), onsite.

The salary band for this role is 40-45k.