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Senior Operations Content and Knowledge Manager

vor 3 Monaten

Berlin, Berlin, Deutschland Sumup Vollzeit

Job Title: Senior Operations Content and Knowledge Manager

About the Role:

We are seeking a highly skilled Senior Operations Content and Knowledge Manager to join our team at SumUp. As a key member of our Operations team, you will be responsible for creating and implementing content initiatives to enhance customer experience through knowledge sharing.

Key Responsibilities:

  • Oversee the creation, editing, and curation of high-quality content across various platforms and channels
  • Establish and maintain a solid framework with stakeholders to understand and align with other tribes/departments' strategies
  • Coach and assist Junior and specialist team members in business, content creation, and project management
  • Apply theoretical knowledge within the domain and conduct ongoing research to enhance expertise and content quality. Initiate content strategies based on data analysis
  • Help coordinate business-as-usual tasks across team members and step in to manage projects and initiatives
  • Independently handle complex projects/tasks, taking full ownership and comfortably delegating tasks
  • Define new content requirements based on documentation from Change Management, SMEs, PMs, and other stakeholders

Requirements:

  • Excellent written and verbal communication skills in English - you are able to articulate and deliver opinions clearly and with confidence
  • You're enthusiastic about content creation and sharing knowledge with others
  • You can create simple and easy-to-follow documentation sets from complicated processes
  • You are highly organised and detail-oriented and can prioritise multiple projects and tasks
  • You have built remarkable interpersonal skills and you're willing to learn and develop
  • You can observe, learn and take ownership in a fast-paced and ever-changing environment
  • You have a good knowledge of SumUp products, features and tools

What We Offer:

  • Health insurance
  • Public transport subsidy
  • EUR Learning & Development budget
  • Opportunities to further develop within the company
  • Professional hardware
  • Free drinks, fruits, cereals and nuts for everyone
  • Urban Sports Club membership

Job Type: FTC (1 year), onsite

Salary Band: 40-45k

About SumUp:

We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip:

We recognise that candidates feel they need to meet % of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.