International Operations Assistant

vor 2 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Indie Campers Vollzeit

The Role

We are seeking a university student or recent graduate to join our team as an International Operations Intern in our Depot in Mönchengladbach - Düsseldorf.

As an International Operations Intern, you will represent our brand in person, providing our guests with world-class customer service when they start and finish road trips of a lifetime.

Key Responsibilities

  • Front-office activities:
    • Customer service and sales: Take care of check-ins and check-outs, register guests, process payments, explain campervan functionalities, terms and conditions, upsell road trip extras.
  • Back-office activities:
    • Operations handling: Align the reservations with the available campervans, verify and prepare campers and road trip extras and kits.
    • Quality control: Maintain the campervans in top condition, identify and act on possible maintenance or repair needs.
    • Support activities: Support the team in monitoring the existing stock, coordinating the fleet of campervans, troubleshooting operational issues.

Requirements

  • You are a student or recent graduate in Hospitality, Tourism, International Studies, Business Administration or a related field looking for an internship;
  • You are fluent in English, have a work permit and a valid driver's licence (mandatory);
  • You like international environments and meeting new cultures;
  • You possess a natural talent for connecting with people and have a strong customer service orientation;
  • You have a problem-solving mindset, thriving to create solutions and feeling comfortable with getting your hands dirty;
  • You want a dynamic internship where you can put in practice the theoretical knowledge of your degree.

The Indie Commitment

  • All internships are compensated, the amount depending on location, country, and region (accommodation is not included);
  • Online and on-the-job training to develop relevant skills to your growth: guest relations, customer service, problem-solving, communication, team spirit, organization, time management, fleet coordination, supplies management and logistics;
  • International opportunities and possibility of integration in Indie Campers after the internship.

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