Container xChange Account Manager
vor 3 Wochen
About the Role
As an Account Manager at Container xChange, you will be the primary contact for 50-80 clients across the APAC region. Your primary goal is to help clients thrive on our container marketplace by facilitating transactions and building strong relationships.
You will connect with clients regularly, focusing on their goals and ensuring they fully utilize our platform's features. A big part of your job will be developing localized approaches tailored to the unique needs of each market. You will also influence market expansion, collaborate with global teams, and drive both client retention and revenue growth.
This role can be based in Hamburg or remotely in China and Taiwan.
Key Responsibilities- Grow Revenue & Retain Clients: You will drive net revenue growth through upselling, contract renewals, and reducing churn. This involves fostering strong client relationships, understanding their long-term business objectives, and identifying new opportunities for expansion.
- Enhance Product Adoption: You will engage clients to ensure they effectively use our platform features, embedding xChange into their daily operations to make it an integral part of their business.
- Expand Your Customer Portfolio: You will identify upselling and cross-selling opportunities within existing accounts. You will also develop a sustainable portfolio and share strategies that enhance ROI and engagement.
- Deliver a Great Onboarding Experience: You will facilitate a smooth onboarding experience for new clients in their first 60 days, delivering training and ongoing follow-ups to make customers successful as fast as possible. You will also collaborate with internal teams to ensure your accounts are well-supported.
- Support your clients: You are the go-to person for your clients, ensuring your clients are supported, ultimately aiming for a smooth experience and as self-sufficient clients as possible.
- You bring 1-2 years of professional sales and/or account management experience managing large SMB portfolios, ideally within a Marketplaces, SaaS, or logistics (container leasing and trading) environment.
- You have expertise in developing and nurturing professional B2B relationships, with a strong understanding of client needs and expectations.
- You are a true hunter at heart, enthusiastic about making daily calls, actively seeking opportunities, and relentlessly pursuing new business.
- You bring a proactive, high-energy approach, ready to tackle challenges and drive rapid growth.
- You are fluent in English and Mandarin with excellent client communication skills.
- Ownership & impact at xChange: you'll have a direct stake in xChange with a competitive virtual equity package. You will have room to make a significant impact by taking ownership and driving us forward with your dedication and hard work. We are partnered with the Fürstenberg Institut for personal coaching and professional development to support you along the way.
- xChange culture & collaboration: our diverse and talented team operates with a growth-focused mindset which fosters an open-minded, collaborative, and high-performance driven culture where A-players thrive.
- Other perks at xChange: A relocation bonus, 28 vacation days, language courses, a subsidized Deutschlandticket, mental healthcare program, bike leasing, an office in Hamburg's city center.
If you are passionate about container logistics and have a strong background in sales and account management, we encourage you to apply for this exciting opportunity.
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