Technical Service Manager

Vor 5 Tagen

Sankt LeonRot, Baden-Württemberg, Deutschland SAP Vollzeit

Unlock Your Potential with SAP

We're seeking a highly skilled Technical Service Manager to join our team at SAP. As a trusted technical advisor, you'll help our customers achieve success with SAP S/4HANA on their path to the Intelligent Enterprise.

About the Role

As a Technical Service Manager, you'll analyze customer business requirements, problems, and provide technical guidance through S/4HANA architecture, migrations paths, daily operational plannings, methodology, and tools of SAP Enterprise Cloud services.

Key Responsibilities

  • Guide customers with technical knowledge through S/4HANA architecture, migrations paths, daily operational plannings, methodology, and tools of SAP Enterprise Cloud services
  • Understand customer business, goals, and challenges to suggest solutions and services
  • Identify and position services of SAP Enterprise Cloud services that deliver value to the customer from portfolio
  • Identify top issues, define, and implement action items across customer landscape
  • Design optimal SAP configuration to maximize system performance and availability
  • Drive technology discussions, innovations, and recognized as the escalation point for technical issues

What You Bring

  • Bachelor or Master degree in Computer Science or related field
  • Excellent verbal and written communications skills in English, German is a plus
  • 7+ years with minimum 3+ years in customer-facing role
  • Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology, and tools, SAP HANA
  • Understanding of SAP High Availability or Disaster Recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
  • Deep experience in technical planning, implementation, configuration, and integration of SAP solutions
  • Expertise on SAP Technologies and Products with Solid know-how on hyperscalers (AWS, Azure, GCP is a plus)

Join Our Team

At SAP, we're committed to helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

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