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IT Business Services Professional

vor 2 Monaten


Sankt LeonRot, Baden-Württemberg, Deutschland SAP Vollzeit

About the Role

The Junior IT Business Services Consultant will serve as the primary point of contact for SAP's private cloud customers, providing expert guidance and support throughout the customer lifecycle.

Key Responsibilities

  • Engagement Management: Plan and review services in accordance with customer project requirements, adopt SAP Cloud Solutions, manage stakeholders, and provide renewal support.
  • Delivery Management: Oversee day-to-day operations, project coordination, and de-escalate critical engagements.
  • Account Management: Manage commercial accounts and customer satisfaction ratings.

Requirements

  • Bachelor's degree in computer science or business administration, or equivalent skills gained via vocational training/apprenticeship.
  • Pro-active, problem-solving attitude, and a customer-first mindset.
  • Openness to learn about technical, legal, and commercial topics.
  • Ability to work on multiple projects/topics in parallel and adjust to changing customer and project situations.
  • Good presentation and communication skills in English and German. Additional languages spoken in the MEE region are a plus.
  • Ability to switch communication styles for technical and non-technical audiences with confidence.
  • Basic understanding of private cloud, technical managed services, and IT infrastructure concepts.
  • Technical/Functional SAP knowledge is a plus.
  • Good self- and time-management.
  • Readiness to work in international and global matrix organizations.
  • Ability to travel to customers.

About the Team

The Junior IT Business Services Consultant will join the customer management team in Enterprise Cloud Services (ECS), the largest private cloud service provider in the world, serving customers in the Middle and Eastern Europe (MEE) region.

The team's passion is to provide exceptional service quality and achieve the highest customer satisfaction ratings. They serve customers from all industries, ensuring their system landscapes and cloud transformation projects run smoothly and successfully, allowing customers to focus on their business.

This is an opportunity to become part of an amazing international team in a fast-growing, dynamic organization, working with colleagues who are passionate about their job and customers, striving to provide better service every day.