Technical Service Manager
Vor 6 Tagen
Unlock Your Potential in a Dynamic Business Environment
At SAP, we're committed to helping the world run better. Our company culture is built on the foundation of innovation, collaboration, and a passion for making a difference. We believe in empowering our employees to drive breakthroughs and create a workplace that values diversity, flexibility, and purpose-driven work.
About the Role
We're seeking a highly skilled Technical Service Manager to join our team. As a trusted technical advisor, you'll work closely with customers to help them achieve their business goals through the adoption of SAP S/4HANA. Your expertise will be instrumental in guiding customers through the S/4HANA architecture, migration paths, and daily operational planning.
Key Responsibilities
- Provide technical guidance to customers on S/4HANA architecture, migrations, and daily operational planning
- Understand customer business requirements, goals, and challenges to suggest solutions and services
- Identify and position SAP Enterprise Cloud services that deliver value to customers
- Design optimal SAP configuration to maximize system performance and availability
- Drive technology discussions, innovations, and serve as the escalation point for technical issues
What We're Looking For
- Bachelor or Master's degree in Computer Science or a related field
- Excellent verbal and written communication skills in English; German is a plus
- 7+ years of experience, with a minimum of 3+ years in a customer-facing role
- Comprehensive knowledge of S/4HANA architecture, conversion, migration path, methodology, and tools, SAP HANA
- Understanding of SAP High Availability or Disaster Recovery architecture, network, and virtual technologies
- Deep experience in technical planning, implementation, configuration, and integration of SAP solutions
- Expertise on SAP Technologies and Products, with solid know-how on hyperscalers (AWS, Azure, GCP)
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