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Field Support Specialist
vor 2 Monaten
Tegus Medical GmbH is seeking a skilled Field Support Technician to join our team in Hamburg, Germany. As a Field Support Technician, you will play a critical role in ensuring the smooth operation of our remote medical proctoring platform.
Key Responsibilities:- Assemble, install, and troubleshoot camera systems, including carbon fiber tripods, at Tegus HQ in Hamburg or customer sites.
- Manage inventory of parts and equipment, including tracking, ordering, and ensuring availability for field assignments.
- Perform basic Linux administration tasks, such as installation, updates, and user management.
- Diagnose and resolve issues with camera hardware, Linux-based systems, carbon fiber tripods, and other related technologies.
- Maintain detailed records of installations, configurations, inventory, and service activities.
- Communicate effectively with customers, provide technical support, and ensure high levels of customer satisfaction.
- Regularly inspect and perform preventive maintenance on equipment, including IP camera systems and tripods, to ensure optimal performance.
- Provide regular updates and reports on field activities, including any issues encountered and resolutions applied.
- EU citizenship or valid work visa.
- A high school diploma or equivalent; technical certification in related fields is a plus.
- Minimum of 2 years of experience in a field technician role or similar capacity, with a focus on IP camera hardware, Linux systems, and inventory management.
- Proficiency in basic Linux administration (installation, configuration, command-line operations).
- Hands-on experience with IP camera hardware, including installation, configuration, and troubleshooting.
- Experience in inventory management, including tracking, ordering, and managing equipment and parts.
- Familiarity with networking concepts and protocols.
- Strong problem-solving abilities and analytical skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Fluent in English, both written and spoken.
- Experience with advanced Linux administration or scripting.
- Background in IT support or technical customer service.
- Knowledge of IP streaming camera systems.