Tech Support Specialist

vor 19 Stunden


Berlin, Berlin, Deutschland ebuero AG (eGroup) Vollzeit
About eGroup

eGroup Technologies, a subsidiary of ebuero AG, is the leading provider of virtual office services in Europe. Our mission is to empower individuals by giving them space to focus on their strengths.

As a trusted partner for freelancers and small businesses, we deliver innovative solutions through our Software-as-a-Service platform. This enables tens of thousands of customers across Europe to access remote secretarial and new work solutions.

Salary & Benefits

We offer an attractive salary package, including an open-ended employment contract. You'll also enjoy flexible working hours, options for mobile working, and the choice to work in our Berlin or Nürnberg office, or remotely from a location within 3 hours by flight.

Additionally, you'll have access to further training and career opportunities, as well as a versatile and varied area of responsibility in an innovative and high-growth international company.

Job Description

As an Application Support Engineer, you will play a critical role in supporting our in-house SaaS Remote Secretary Solution and ensuring our operations run smoothly.

  • Provide second-level support for our proprietary SaaS solutions
  • Troubleshoot and resolve application issues reported by internal users
  • Work closely with development teams to identify and resolve bugs
  • Monitor application performance and proactively address potential issues
  • Assist with software updates, deployments, and configurations
  • Document support processes and maintain records for issue resolution
  • Participate in training to stay current with application features and best practices
  • Oversee service provider management and escalate issues as needed
Requirements

To succeed in this role, you'll need:

  • At least 3 years of experience in IT
  • Basic knowledge of SQL, web technologies, and scripting languages
  • Familiarity with ticketing systems and managing support tickets
  • Good communication and interpersonal skills
  • Experience managing relationships with service providers
  • A solution-focused, process-oriented approach to work
  • Fluency in English (C1 level or higher) is required
Salary Range

We estimate the annual salary for this position to be around €60,000 - €80,000, depending on your qualifications and experience.



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