Tech Support Specialist
vor 19 Stunden
eGroup Technologies, a subsidiary of ebuero AG, is the leading provider of virtual office services in Europe. Our mission is to empower individuals by giving them space to focus on their strengths.
As a trusted partner for freelancers and small businesses, we deliver innovative solutions through our Software-as-a-Service platform. This enables tens of thousands of customers across Europe to access remote secretarial and new work solutions.
Salary & BenefitsWe offer an attractive salary package, including an open-ended employment contract. You'll also enjoy flexible working hours, options for mobile working, and the choice to work in our Berlin or Nürnberg office, or remotely from a location within 3 hours by flight.
Additionally, you'll have access to further training and career opportunities, as well as a versatile and varied area of responsibility in an innovative and high-growth international company.
Job DescriptionAs an Application Support Engineer, you will play a critical role in supporting our in-house SaaS Remote Secretary Solution and ensuring our operations run smoothly.
- Provide second-level support for our proprietary SaaS solutions
- Troubleshoot and resolve application issues reported by internal users
- Work closely with development teams to identify and resolve bugs
- Monitor application performance and proactively address potential issues
- Assist with software updates, deployments, and configurations
- Document support processes and maintain records for issue resolution
- Participate in training to stay current with application features and best practices
- Oversee service provider management and escalate issues as needed
To succeed in this role, you'll need:
- At least 3 years of experience in IT
- Basic knowledge of SQL, web technologies, and scripting languages
- Familiarity with ticketing systems and managing support tickets
- Good communication and interpersonal skills
- Experience managing relationships with service providers
- A solution-focused, process-oriented approach to work
- Fluency in English (C1 level or higher) is required
We estimate the annual salary for this position to be around €60,000 - €80,000, depending on your qualifications and experience.
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