Technical Support Specialist
vor 3 Wochen
Unlock Your Potential as an IT Support Specialist
Dedicated to delivering exceptional support, you will be the go-to expert for our customers' ERP system queries. With a passion for problem-solving and a knack for communication, you will thrive in our dynamic team.
Your Key Responsibilities
- Provide top-notch support to Xentral users, leveraging your expertise to resolve complex issues related to ERP systems.
- Collaborate with our product team to identify and address common pain points, enhancing the overall user experience.
- Answer frequently asked questions, serving as a liaison between our customers and internal departments.
- Communicate the capabilities of our software, assisting customers with issues via email, ticket system, and phone.
- Maintain high-quality standards, ensuring customer satisfaction and loyalty.
Your Profile
- Previous experience in E-Commerce, Logistics, Accounting, or IT, with a focus on IMAP, SQL, or API integrations.
- Familiarity with ERP or CRM systems, such as JTL, actindo, odoo, Navision, or Billbee.
- Excellent communication skills, with a passion for interacting with customers and a background in B2B support.
- Fluent English (C1) and German (C1) language skills.
About Us
Xentral ERP Software GmbH is a leading tech startup, empowering entrepreneurs and e-commerce vendors to automate their resource planning and focus on their core business. Join our remote team and be part of our growth journey across Europe.
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