Technical Support Specialist

vor 4 Wochen

Berlin, Berlin, Deutschland Productsup Vollzeit
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Productsup. As a key member of our Solutions team, you will be responsible for providing exceptional support to our clients in German-speaking regions, ensuring their seamless experience with our platform.

Key Responsibilities
  • Manage and resolve technical issues and requests from clients in a timely and professional manner
  • Collaborate with Second Level Support and Engineering teams to resolve complex issues
  • Develop and maintain in-depth knowledge of our platform, client use cases, and Help Center content
  • Shadow and learn from experienced Technical Support and 2nd Level Technical Support teams
  • Work closely with the Solutions team to create relevant content for improving client knowledge and reducing basic questions
Requirements
  • 1+ years of professional experience in technical support for an Ad-Tech or complex SaaS solution
  • Fluent in German and English language (written & spoken)
  • Solid understanding of the performance marketing & e-commerce industry
  • Strong technical affinity and a desire to solve complex technical issues
  • Well-developed time-management skills, a strong sense of urgency, and the ability to prioritize important tasks and projects
What We Offer
  • A permanent position with an attractive salary
  • The option to work remotely and flexibly
  • A unique and thorough onboarding program
  • Ongoing internal and external training, plus a yearly learning budget
  • Opportunities for engaging in our Corporate Social Responsibility initiatives

Productsup values diversity and strives to create an inclusive work environment. We celebrate our differences and believe that diversity drives innovation. Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture.

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