Employee Tech Support Specialist

vor 4 Wochen


Berlin, Berlin, Deutschland Wayfair Vollzeit
Join Our Team as a Technical Operations Intern

We are seeking a highly motivated and detail-oriented Technical Operations Intern to join our Employee Tech Operational Support Team at Wayfair. As a Technical Operations Intern, you will play a vital role in ensuring the success of our teams by providing technical support and assistance.

Key Responsibilities:

  • Conduct floor sweeps of all AV/Collaboration equipment to ensure optimal performance.
  • Provide additional support to multiple teams across the Employee Tech space, including Onboarding, Collab Ops, and Tech Support.
  • Assist with providing 1st level support to Wayfair employees at the HelpBar in the Berlin Corporate office.
  • Deploy, configure, and maintain loaner equipment to ensure seamless operations.
  • Communicate effectively with colleagues and stakeholders via various channels, including chat, ticketing systems, and in-person interactions.
  • Troubleshoot and support our Ethernet networks (LAN/WAN) and VPN connectivity to ensure uninterrupted service.
  • Support on-premises and/or remote workers to ensure they have the necessary tools and resources to perform their duties.
  • Process and fulfill requests for access/equipment in a timely and efficient manner.

Requirements:

  • A basic understanding of technical terms and troubleshooting skills.
  • Basic understanding of Microsoft technologies, including Active Directory experience.
  • A strong sense of customer service, attention to detail, and desire for organization.
  • Understanding of Conferencing Equipment and its applications.
  • Experience with Service Now is an advantage, but not a requirement.

About Wayfair:

Wayfair is one of the world's largest online destinations for the home. We are a community of innovators, risk-takers, and trailblazers who celebrate our differences and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all.

We are an equal opportunity employer and do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us.


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