Customer Service Specialist

vor 2 Monaten

Frankfurt am Main, Hessen, Deutschland Volkswagen Group Retail Deutschland Vollzeit

About the Role:

We are seeking a highly motivated and organized Service Assistant to join our team at Volkswagen Group Retail Deutschland. As a Service Assistant, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Act as a liaison between customers, service advisors, and other departments to ensure efficient communication and resolution of customer inquiries.
  • Manage customer interactions, including greeting, organizing, and servicing customers in a professional and courteous manner.
  • Process and prepare service orders, including accepting and preparing repair orders for service advisors.
  • Handle vehicle returns and provide clear explanations of charges and services provided.
  • Be responsible for service dispositions and cash handling.
  • Monitor and analyze service metrics to identify areas for improvement and implement changes as needed.

Requirements:

  • A completed commercial apprenticeship, preferably in the automotive industry.
  • Relevant work experience in the automotive sector.
  • Certification is an asset.
  • Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  • Ability to work effectively in a team environment.
  • High level of customer service orientation, with a customer-centric approach.
  • Flexibility and adaptability in a fast-paced environment.

What We Offer:

  • A competitive salary.
  • A modern work environment in a team-oriented setting.
  • 13.2 months' salary (including vacation and Christmas bonuses).
  • A 36-hour workweek.
  • 30 days of annual leave.
  • Corporate benefits and employee discounts.
  • Fleet leasing.
  • Occupational pension scheme/wealth-generating benefits.

Equal Opportunities Employer:

We welcome applications from disabled individuals and those with equivalent status. We will give special consideration to candidates with disabilities, provided they meet the minimum requirements for the role.

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