Customer Satisfaction Specialist

vor 2 Wochen


Frankfurt am Main, Hessen, Deutschland Exide Technologies GmbH Vollzeit
Customer Satisfaction Specialist

Exide Technologies GmbH is seeking a highly skilled Customer Satisfaction Specialist to join our team in Büdingen. As a key member of our quality assurance team, you will be responsible for ensuring customer satisfaction and resolving any issues that may arise.

Key Responsibilities:
  • Implement all preventive and corrective actions to meet customer requirements
  • Lead cross-functional teams to address customer expectations and needs
  • Prepare and participate in customer audits to ensure compliance with Exide's policies
  • Analyze audit results and customer requests to identify areas for improvement
  • Participate in internal audits and monitor KPIs related to customer satisfaction
Requirements:
  • Knowledge of international quality standards, including ISO 9001 and ISO TS 16949
  • Understanding of quality tools, such as SPC, 8D, and FMEA
  • Excellent communication and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and collaborative work environment

Exide Technologies GmbH is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer satisfaction, we encourage you to apply for this exciting opportunity.



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