Customer Experience Champion

vor 2 Wochen

Munich, Bayern, Deutschland Moovster Vollzeit

About the Role:

We are seeking a highly organized and efficient Customer Experience Champion to join our team at Moovster. As a key member of our operations team, you will play a vital role in driving our customer success experience and ensuring our customers receive the best possible service.

Key Responsibilities:

  • Consult with customers via our help center and provide support via email and phone
  • Support customers throughout the entire process of our services
  • Communicate with partners to provide exceptional customer service and resolve customer challenges
  • Act as the voice of the customer and transfer customer requirements and potential issues to the product team to improve the Moovster product
  • Contribute to finding ways to continuously improve our customer satisfaction score
  • Assist in setting up, running, maintaining, and improving our daily, weekly, and monthly operations

Requirements:

  • Fluent in German and English (both written and spoken)
  • Highly organized with the ability to maintain an overview of large amounts of data
  • Willing to take ownership and responsibility of topics and strive for high-quality outcomes
  • Analytical thinker and problem-solver who can handle simple and complex challenges
  • Proficiency in Excel is a must, with experience in searching databases and writing simple SQL a plus
  • Availability for at least 6 months, with a minimum of 4 months starting as soon as possible

About Moovster:

We are a highly motivated multicultural team with a passion for technology, mobility, and a modern, sustainable lifestyle. We value work-life balance and offer a flexible work environment that allows you to work from anywhere, at any time. Our team is committed to creating an outstanding customer experience and is dedicated to making a positive impact on the world.

We are an equal opportunity employer and celebrate diversity. We believe that a diverse and inclusive environment is essential for innovation and growth. If you are a motivated and organized individual who is passionate about customer experience and mobility, we encourage you to apply for this exciting opportunity.

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