Strategic Customer Portfolio Manager EMEA

vor 3 Wochen


Frankfurt am Main, Hessen, Deutschland American Express Global Business Travel Vollzeit

At American Express Global Business Travel, we're looking for a talented individual to join our team as a Strategic Customer Portfolio Manager EMEA. In this role, you'll be responsible for providing strategic support and development of assigned SME customer portfolios, as well as active customer relationship management and continuous exchange.

Key Responsibilities:

  • Needs assessment and avoidance of RfPs at headquarter level or at the local level based on the portfolio
  • Preparation of offers and contract negotiations
  • Advising and supporting customers in the management and implementation of their T&E programs including online business
  • Consulting and distribution of solutions and additional services
  • Customer analysis and increase of profitability as well as responsibility for billing
  • Regular customer reviews and derivations of recommendations for the optimization of the T&E program
  • Implementation and achievement of quantitative and qualitative goals
  • Continuous collaboration and coordination with the Traveler Care team and other departments

Requirements:

  • Apprenticeship in the commercial / business administration area
  • Fluent in spoken and written German and English, other languages are an asset but not crucial
  • Sales experience is essential. International experience is an advantage
  • Openness and willingness to learn towards the company and the customer
  • Strong conflict and communication skills and high social competence
  • Independent, goal- and team-oriented thinking as well as good analytical and conceptual skills
  • High willingness to deal with numbers and their interpretation
  • Very good knowledge of modern means of communication
  • Very binding and reliable manner in spoken and written form
  • Process-oriented thinking and acting considering the relevant internal coherences
  • Resilience and flexibility in changing and new situations
  • Willingness to travel

What We Offer:

  • Flexible benefits tailored to each country
  • Travel perks
  • Develop the skills you want
  • We strive to champion Diversity, Equity, and Inclusion
  • Wellbeing resources

We are an equal opportunities employer and welcome applications from all qualified candidates. If you're passionate about our mission and believe you'd be a phenomenal addition to our team, please apply anyway.



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