Strategic Customer Portfolio Manager

vor 3 Wochen

Frankfurt am Main, Hessen, Deutschland American Express Global Business Travel Vollzeit

At American Express Global Business Travel, we're seeking a highly skilled professional to join our team as a Strategic Customer Portfolio Manager. In this role, you will be responsible for providing strategic support and development of assigned SME customer portfolios. Your primary focus will be on active customer relationship management, both domestic and multinational, as well as continuous exchange. You will also be responsible for needs assessment and avoidance of RfPs at headquarter level or at the local level based on the portfolio, preparation of offers and contract negotiations, and advising and supporting customers in the management and implementation of their T&E programs including online business.

Key Responsibilities:

  • Strategic support and development of assigned SME customer portfolios
  • Active customer relationship management, both domestic and multinational, as well as continuous exchange
  • Needs assessment and avoidance of RfPs at headquarter level or at the local level based on the portfolio
  • Preparation of offers and contract negotiations
  • Advising and supporting customers in the management and implementation of their T&E programs including online business

Requirements:

  • Apprenticeship in the commercial / business administration area
  • Fluent in spoken and written German and English, other languages are an asset but not crucial
  • Sales experience is essential. International experience is an advantage
  • Openness and willingness to learn towards the company and the customer
  • Strong conflict and communication skills and high social competence
  • Independent, goal- and team-oriented thinking as well as good analytical and conceptual skills
  • High willingness to deal with numbers and their interpretation
  • Very good knowledge of modern means of communication (i.e. video conferencing incl. presentation)
  • Very binding and reliable manner in spoken and written form
  • Process-oriented thinking and acting considering the relevant internal coherences
  • Resilience and flexibility in changing and new situations
  • Willingness to travel
  • Communicative, convincing personality, sovereign attitude and binding nature

Location: Frankfurt, Germany

The #TeamGBT Experience:

At American Express Global Business Travel, we offer a range of benefits and perks to support your career and well-being. These include flexible benefits, travel perks, and opportunities for professional development. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business and offer wellbeing resources to support mental and emotional health.

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