Client Liaison

vor 2 Wochen

Berlin, Berlin, Deutschland Burberry Limited Vollzeit
ROLE OVERVIEW

We are seeking a highly skilled Client Advisor to join our team at Burberry Limited. As a Client Advisor, you will be responsible for building relationships with our new and existing clients, delivering a personalized and elevated experience with commercial success.

Reporting to the store management, you will inspire our clients by conveying passion for the brand, fashion, and luxury products. As an expert in client engagement and service, you will demonstrate a high level of knowledge in styling and selling.

KEY RESPONSIBILITIES

  • Meet and exceed individual and store sales and other commercial KPIs
  • Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
  • Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
  • Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client
  • Be efficient in following-up and delivering after-sales services to our clients
  • Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required
  • Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
  • Foster team work and a positive work climate
  • Build meaningful relationships with Clients
  • Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases
  • Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
  • Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or clients requests

PERSONAL PROFILE

  • A proven track record in delivering sales and exceeding targets
  • Previous experience in Clientelling
  • A strong interest in fashion, art, and culture
  • Strong product knowledge and good understanding of store retail operations
  • Understanding of competitor products
  • Experience in working as part of a team
  • Fluent in local language; English proficiency is desirable
  • Other language knowledge is desirable
  • Demonstrates Confidence, Curiosity, Conviction, and Care
  • Enjoys being part of a team
  • Energetic, Pro-active, and self-motivated
  • Detail-oriented and creative with a passion for selling
  • Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
  • Results-driven and commercial mindset
  • Flexible, collaborative, and adaptable approach to work

MEASURES OF SUCCESS

  • Individual sales performance and KPIs (Appointments, UPT, ATV & AUR)
  • Service targets (Guest Experience, Net promoter score)
  • New client acquisition (conversion and retention)
  • Number of appointments held on a monthly basis

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

  • Client Liaison

    vor 4 Wochen

    Berlin, Berlin, Deutschland Burberry Limited Vollzeit

    About the RoleWe are seeking a highly skilled and motivated Client Advisor to join our team at Burberry Limited. As a Client Advisor, you will be responsible for building and maintaining relationships with our clients, delivering a personalized and elevated experience with commercial success.You will work closely with our store management to inspire our...

  • Client Liaison

    vor 4 Wochen

    Berlin, Berlin, Deutschland Burberry Limited Vollzeit

    About the RoleWe are seeking a highly skilled and motivated Client Advisor to join our team at Burberry Limited. As a Client Advisor, you will be responsible for building and maintaining relationships with our clients, delivering a personalized and elevated experience with commercial success.You will work closely with our store management to inspire our...

  • Client Liaison

    vor 3 Wochen

    Berlin, Berlin, Deutschland Burberry Limited Vollzeit

    About the RoleBurberry Limited is seeking a highly skilled and motivated Client Advisor to join our team in Berlin. As a Client Advisor, you will be responsible for building relationships with our new and existing clients, delivering a personalized and elevated experience with commercial success.You will inspire our clients by conveying passion for the...

  • Client Liaison

    vor 3 Wochen

    Berlin, Berlin, Deutschland Burberry Limited Vollzeit

    About the RoleBurberry Limited is seeking a highly skilled and motivated Client Advisor to join our team in Berlin. As a Client Advisor, you will be responsible for building relationships with our new and existing clients, delivering a personalized and elevated experience with commercial success.You will inspire our clients by conveying passion for the...

  • Burberry Client Liaison

    vor 3 Wochen

    Berlin, Berlin, Deutschland Burberry Limited Vollzeit

    ROLE OVERVIEWBurberry Limited is seeking a skilled Client Advisor to join our team in Berlin. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience, and driving commercial success.You will work closely with our store management to inspire our clients with passion for the...

  • Senior Client Liaison

    vor 2 Wochen

    Berlin, Berlin, Deutschland TLGG Vollzeit

    Account Manager RoleWe are seeking a skilled Account Manager to join our team at TLGG. As an Account Manager, you will be responsible for managing ongoing projects and developing strategic relationships with our clients.Key ResponsibilitiesManage client relationships and develop strategic plans to drive business growthCoordinate project planning and resource...

  • Network and Client Liaison

    vor 4 Wochen

    Berlin, Berlin, Deutschland Management Events Vollzeit

    Unlock Your Potential as a Key Client Manager or Network Growth ManagerManagement Events is a premier platform that connects top-tier business leaders with exclusive networking opportunities, cutting-edge insights, and world-class events. We're seeking highly skilled professionals to join our team as Key Client Managers and Network Growth Managers.Key...

  • Network and Client Liaison

    vor 4 Wochen

    Berlin, Berlin, Deutschland Management Events Vollzeit

    Unlock Your Potential as a Key Client Manager or Network Growth ManagerManagement Events is a premier platform that connects top-tier business leaders with exclusive networking opportunities, cutting-edge insights, and world-class events. We're seeking highly skilled professionals to join our team as Key Client Managers and Network Growth Managers.Key...

  • Network and Client Liaison

    vor 3 Wochen

    Berlin, Berlin, Deutschland Management Events Vollzeit

    Unlock Your Potential as a Key Client Manager or Network Growth ManagerManagement Events is a premier platform that connects top-tier business leaders with exclusive networking opportunities, cutting-edge insights, and world-class events. We're seeking highly skilled professionals to join our team as Key Client Managers and Network Growth Managers.Key...

  • Network and Client Liaison

    vor 3 Wochen

    Berlin, Berlin, Deutschland Management Events Vollzeit

    Unlock Your Potential as a Key Client Manager or Network Growth ManagerManagement Events is a premier platform connecting top-tier business leaders with exclusive networking opportunities, cutting-edge insights, and world-class events. We're seeking highly skilled professionals to join our team as Key Client Managers and Network Growth Managers.Key...

  • Network and Client Liaison

    vor 3 Wochen

    Berlin, Berlin, Deutschland Management Events Vollzeit

    Unlock Your Potential as a Key Client Manager or Network Growth ManagerManagement Events is a premier platform connecting top-tier business leaders with exclusive networking opportunities, cutting-edge insights, and world-class events. We're seeking highly skilled professionals to join our team as Key Client Managers and Network Growth Managers.Key...

  • Network and Client Liaison

    vor 3 Wochen

    Berlin, Berlin, Deutschland Management Events Vollzeit

    Unlock Your Potential as a Key Client Manager or Network Growth ManagerManagement Events is a premier platform that connects top-tier business leaders with exclusive networking opportunities, cutting-edge insights, and world-class events. We're seeking highly skilled professionals to join our team as Key Client Managers and Network Growth Managers.Key...

  • Network and Client Liaison

    vor 2 Wochen

    Berlin, Berlin, Deutschland Management Events Vollzeit

    Unlock Business Growth with Management EventsWe are seeking a skilled Client and Network Development Manager to join our team at Management Events. As a Client and Network Development Manager, you will play a key role in expanding our network of high-level decision-makers by identifying and cultivating new relationships with C-suite executives.Key...

  • Network and Client Liaison

    vor 2 Wochen

    Berlin, Berlin, Deutschland Management Events Vollzeit

    At Management Events, we're seeking a skilled Client Growth and Network Development Specialist to join our team. This role is perfect for a relationship builder with a passion for driving growth.Key Responsibilities:Identify and engage with high-level decision-makers in your target marketInitiate contact with C-level Executives by phone and on LinkedIn to...

  • Network and Client Liaison

    vor 2 Wochen

    Berlin, Berlin, Deutschland Management Events Vollzeit

    At Management Events, we're on a mission to connect top-tier business leaders with exclusive networking opportunities, cutting-edge insights, and world-class events. Our platform is designed to facilitate groundbreaking interactions between influential decision-makers and innovative software and consultancy companies shaping the future.Key...

  • Client Success Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland Weezevent Vollzeit

    Weezevent is seeking a Client Success Manager to join our team in Germany, ideally based in Berlin with remote work possible. As a key liaison between Weezevent and event organizers, you will be responsible for managing projects from start to finish, ensuring smooth communication with clients, and delivering contracted services at events.Key...

  • Business Development Liaison

    vor 2 Wochen

    Berlin, Berlin, Deutschland Hubstaff Vollzeit

    Job Summary:The International Business Facilitator will act as a bridge between Vividreal Solutions and international counterparts. This role involves facilitating communication, negotiations, and transactions to ensure smooth and successful business operations across borders. The Business Development Liaison for Vividreal Solutions is responsible for...

  • Client Success Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Weezevent Vollzeit

    About WeezeventWeezevent is a leading provider of online ticketing, cashless payment, and access control solutions for live events of all kinds and sizes. Our flexible system makes it user-friendly and customizable to any type of event.Founded in France in 2008, Weezevent has won several awards, including the Innovation Grand Prize of the City of Paris in...

  • Client Success Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Weezevent Vollzeit

    {"h2": "About Weezevent", "p": "Weezevent is a leading provider of online ticketing, cashless payment, and access control solutions for live events. With a presence in Europe and beyond, we offer flexible and user-friendly systems that cater to events of all sizes and types. Our team of over 100 people works across multiple countries, and we're committed to...

  • Client Success Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Weezevent Vollzeit

    {"h2": "About Weezevent", "p": "Weezevent is a leading provider of online ticketing, cashless payment, and access control solutions for live events. With a presence in Europe and beyond, we offer flexible and user-friendly systems that cater to events of all sizes and types. Our team of over 100 people works across multiple countries, and we're committed to...