Client Support Specialist

vor 2 Wochen

Berlin, Berlin, Deutschland Doctolib Vollzeit

Join Our Mission at Doctolib

Are you passionate about providing guidance to clients or looking to embark on a career in customer support as a newcomer?

Doctolib is seeking to enhance its team and collaborate closely with all internal departments by hiring a Customer Support Representative (x/f/m).

Your Responsibilities

  • You will assist and guide healthcare professionals over the phone regarding the use of our software and address incoming inquiries.
  • You will ensure a prompt and effective handling of email requests, thereby maintaining our clients' satisfaction.
  • After the onboarding phase, you will be the primary contact person and will train healthcare professionals on how to utilize our software effectively.
  • You will transform all our healthcare professionals into Doctolib advocates and involve them in our journey.
  • Depending on your profile and aspirations, we will support you in your personal and professional development through various projects – potentially leading to a management role if suitable.

Your Profile

Before we proceed, a brief note: If you do not meet the exact criteria outlined below but believe that this job description aligns with your skills, we encourage you to apply anyway.

To become part of our team, you should possess the following

  • Exceptional communication skills, both verbal and written.
  • Initial experience in customer service, IT support, or technical consulting.
  • Technological affinity and familiarity with common office applications (Outlook, GSuite).
  • A genuine enthusiasm for interacting with clients.
  • Fluency in German at a native level and basic knowledge of English.

What We Offer You

  • An employee stock option program for all Doctolib team members.
  • A corporate health insurance plan with excellent additional benefits.
  • Monthly bonuses and a competitive salary package.
  • 28 vacation days plus an additional day for each full calendar year of employment (up to a maximum of 30 days).
  • The Doctolib Parent Care Program, which includes extra parental leave (1 month) and more.
  • Solidarity Days: 2 days per year to support charitable organizations in the healthcare sector.
  • Mental well-being support through access to coaches and psychologists in collaboration with external partners.
  • A flexible working hours model that allows for hybrid and office-based work.
  • Flexibility Days: 10 days per year to work from abroad within the EU or UK.
  • Reimbursement of public transport costs.
  • A meal budget and healthy snacks available in the office.
  • A subsidized sports program with our partner, Urban Sports Club.

The Interview Process

  • Initial interview with a recruiter.
  • Interview with your future manager.
  • At least one reference check.

Doctolib is an equal opportunity employer that values diversity. We welcome all applications and process them without regard to gender, religion, race, origin, sexual orientation, age, marital status, or disability status.

All information submitted through this form will be processed by Doctolib for the purpose of managing applications. For more information about how your application data is processed by Doctolib, please refer to our privacy policy.

If you wish to exercise your rights or have questions regarding the processing of your data, please contact us in writing.

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