Client Support Specialist
vor 1 Monat
Company Overview
At HelloFresh, we are dedicated to transforming the way individuals approach meal preparation. Since our inception in 2011 in Berlin, we have emerged as the leading provider in the meal kit industry, inspiring countless home chefs around the world each week.
Position Summary
As a Client Support Specialist, you will play a crucial role in providing exceptional service to our customers through various communication channels. Your resilience and adaptability, combined with a genuine enthusiasm for customer satisfaction, will be key to your success. You will receive ongoing support from a robust network of Team Leaders and Trainers.
- Serve as the primary point of contact for customer inquiries.
- Deliver comprehensive support while fostering meaningful relationships during each customer interaction.
- Proactively promote HelloFresh products and services in accordance with customer needs.
- Investigate and address customer concerns and feedback effectively.
- Work towards achieving the Customer Care team's performance metrics as established by management.
- Document and report any issues to the appropriate departments.
- Propose enhancements to internal processes and procedures.
- Lead internal initiatives.
- Consistently represent and uphold the HelloFresh brand positively.
- Maintain expertise in company policies, tools, and systems.
Ideal Candidate Profile
- Previous experience in customer service is preferred.
- Confidence in utilizing various communication channels (Phone, Email, Chat).
- A strong customer service mindset, always prioritizing the customer experience.
- Ability to communicate positively and effectively with customers.
- Attributes such as reliability, friendliness, active listening, self-organization, and teamwork.
What We Provide
- An opportunity to significantly impact a rapidly growing business.
- A dynamic and diverse work environment.
- A steep learning curve that will enhance your career trajectory.
- Competitive salary and benefits.
- A comprehensive range of employee perks, including health insurance options, referral bonuses, and long service benefits.
Are You Ready to Make a Difference?
We look forward to receiving your application and exploring the possibility of you joining our team.
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