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Customer Service Specialist

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland Schmidt GmbH Vollzeit

Schmidt GmbH is a leading provider of automotive services across Germany, with over 260 workshops specializing in conventional and electric vehicles, trucks, fleet management, and mobility solutions. We are committed to delivering exceptional service and building long-lasting relationships with our customers.

We are currently seeking a dedicated and experienced Customer Service Specialist to join our team. In this role, you will be the primary point of contact for our valued customers, ensuring their needs are met promptly and efficiently.

Your Responsibilities:
  • Provide exceptional customer service through phone and email interactions, addressing inquiries and resolving concerns with professionalism and empathy.
  • Manage customer service requests, including scheduling appointments, providing product information, and processing invoices.
  • Collaborate effectively with our workshop teams to ensure seamless service delivery and customer satisfaction.
  • Stay informed about our comprehensive range of automotive services and products to provide accurate and helpful advice to customers.
Requirements:
  • Proven experience in a customer-facing role, preferably within the automotive industry.
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
  • Excellent organizational and time management abilities, ensuring efficient handling of multiple tasks simultaneously.
  • Proficiency in computer systems and office software applications.

At Schmidt GmbH, we offer a competitive salary and benefits package, along with opportunities for professional growth and development. Join our team and contribute to the success of a leading automotive service provider.