Hardware Support Specialist
Vor 6 Tagen
About the Role
Hannoversche Informationstechnologien (hannIT) is a leading IT service provider in the region of Hannover, seeking a skilled professional to join our team as a Hardware Support Specialist. As a key member of our Onsite Support team, you will be responsible for ensuring the smooth operation of our clients' IT infrastructure.
Key Responsibilities
- Install and configure client hardware, ensuring optimal performance and compatibility
- Set up VPN clients remotely, ensuring secure and reliable connectivity
- Support clients during office relocations, ensuring minimal disruption to their IT operations
- Roll out client hardware and peripherals, ensuring seamless integration with existing systems
- Cable workstations according to UVV regulations, ensuring compliance and safety
- Resolve support cases, providing first- and second-level technical assistance
- Document tasks and projects, ensuring accurate and up-to-date records
- Collaborate with colleagues on projects, ensuring effective teamwork and communication
Requirements
- Completed vocational training (two- or three-year program), such as IT system integration, IT system management, or similar qualifications
- Strong technical understanding of IT hardware, including installation, configuration, and troubleshooting
- Previous experience in first- and second-level support, preferably in a similar role
- Excellent communication and writing skills, both in German and English
- Strong service and team orientation, with a customer-centric approach
What We Offer
- Unlimited contract in salary group 7 TVöD VKA
- 30 vacation days and annual bonus
- Flexible and family-friendly working hours, including part-time options
- Opportunity for remote work
- Ergonomic office equipment, including home office setup
- Flat hierarchies and a welcoming company culture
- Additional pension plan and company pension
- Professional development and training opportunities
- Discounted public transportation ticket
- Company smartphone for personal use
- Various health management programs and company sports events
- On-site childcare services
- Cross-functional project work
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