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Customer Success Associate
vor 2 Monaten
We are seeking a highly organized and detail-oriented Sales Support Specialist to join our dynamic team at Checkmk GmbH. As a key member of our sales support team, you will play a crucial role in ensuring the smooth execution of our sales strategies and customer interactions.
Key Responsibilities- Contract Management: Monitor and manage expiring contracts, pending extensions, and customer requests to ensure timely renewals and extensions.
- Renewal Campaigns: Collaborate with our sales team to design and implement effective renewal campaigns, informing customers about product changes and upselling opportunities.
- CRM Administration: Maintain our CRM system, driving its development and ensuring that customer interactions and campaigns are well-documented.
- Offers & Billing: Support the sales team in preparing offers, responding to tenders, and billing support services and subscription contracts.
- Language Skills: Fluent and accurate German and English language skills are required. Other languages are not necessary, but a plus.
- Communication Skills: Excellent communication and interpersonal skills to work effectively with customers and colleagues.
- Problem-Solving Skills: Ability to think critically and solve problems in a fast-paced environment.
- Team Player: Collaborative mindset and ability to work effectively in a team environment.
Checkmk GmbH is a dynamic, fast-growing tech company that offers a unique corporate culture emphasizing equality, diversity, and inclusion. We provide a wide range of education and training opportunities, flexible working conditions, and an attractive salary. Join our team and be part of a company that makes a decisive impact and shapes the future of hybrid IT monitoring software.
