Customer Success Associate
vor 3 Wochen
We are seeking a highly motivated and results-driven Customer Success Associate to join our team at nnamu GmbH. As a key member of our customer success team, you will play a critical role in ensuring our customers derive maximum value from our product.
Key Responsibilities- Customer Onboarding and Adoption: Assist in seamless customer onboarding and adoption, ensuring customers achieve their desired outcomes from our product.
- Customer Relationship Support: Build and maintain strong relationships with new and existing clients, providing exceptional support and guidance throughout their journey with our company.
- Customer Training and Enablement: Support the development and implementation of our customer-facing, AI-enabled products, delivering training and enablement to customers to maximize their use of our platform.
- Ad-hoc Customer Support: Provide timely and effective support to customers via various channels, including email, phone, and video calls.
- Documentation and Knowledge Management: Create and maintain comprehensive documentation, including knowledge base articles, FAQs, and guides, to assist customers in utilizing our platform effectively.
- Team Collaboration: Work closely with other customer success team members, as well as sales, marketing, and product teams, to ensure a unified approach to achieving value for our customers.
- Level of Experience: 1-2 years of experience in customer success, customer support, or a related role, preferably in B2B SaaS or technology sector.
- Growth Enthusiasm: Eagerness to learn about procurement practices, the SaaS-based application of high-end economic approaches via game theory, and the latest advancements in AI.
- Communication Skills: Strong oral and written communication skills, with proficiency in English. German language skills are a plus.
- Solution Orientation & Customer Centricity: Ability to proactively provide the best solution for our customers with a bias to action while upholding a positive atmosphere.
- Grit & Adaptability: Exude persistence and maintain an overview of updates to the system, ensuring seamless customer experiences.
- Enterprise-level Attention to Detail: Ability to learn and master regular service quality levels required for a customer base with trained professionals from multinational corporations.
- Team Player: Ability to work effectively within an international team and contribute to team goals.
- Educational Foundation: A degree in Business, Economics, or related fields.
- Hybrid Working Model: Ability and willingness to come to our Berlin or Munich office regularly (3 times per week).
At nnamu GmbH, we offer a comprehensive benefits package, including a generous paid time off policy, flexible work arrangements, and opportunities for professional development. We are committed to fostering a collaborative and innovative work environment that encourages creativity and contribution from all team members. We value diversity and inclusivity, and we welcome applicants from all backgrounds.
About Usnnamu GmbH is at the forefront of redefining the landscape of strategic advice and negotiations for businesses worldwide. Our mission is rooted in the belief that the complex world of negotiations can be navigated more efficiently and effectively. By integrating the advanced methodologies of AI and game theory, we introduce a groundbreaking approach to strategic decision-making. Our proprietary AI agents offer unparalleled insights and strategies, empowering businesses to unlock potential savings and value on a scale previously unimagined.
The Challenge We AddressDespite the proven potential of game theory to enhance negotiation outcomes significantly, its application in business negotiations remains largely untapped and unscalable. This gap presents a vast opportunity but also a challenge that many companies have yet to overcome. We stand at the cusp of this challenge, ready to harness the untapped potential of game theory in negotiations and make it accessible and scalable for businesses everywhere.
Our Unique Solutionnnamu GmbH is setting a new standard in the domain of strategic advice and negotiations. Our unique value proposition lies in the sophisticated amalgamation of game theory and cutting-edge artificial intelligence. By applying machine learning techniques to our proprietary database, encompassing two decades of unparalleled data, we unveil incremental value in strategic decision-making and negotiations for our clients. Our product, a proprietary Artificial Intelligence platform, provides bespoke strategy advice and negotiation insights as a Software as a Service (SaaS), initially targeting procurement domains within companies.
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