Medical Support Specialist for Heart Health Solutions

vor 1 Woche


Bochum, Nordrhein-Westfalen, Deutschland medic assist GmbH Vollzeit

We are seeking a dedicated Medical Support Specialist to join our team at Medic Assist GmbH. The ideal candidate will have experience in customer service and be fluent in English and French.

Job Description
  • Main Responsibilities:
  • Provide exceptional customer support via phone, email, and other channels.
  • Resolving customer issues and complaints in a timely and effective manner.
  • Manage and prioritize customer service tickets to ensure prompt resolution.
  • Document customer interactions and maintain accurate records.
  • Collaborate with other departments to resolve complex customer issues.
Requirements
  • Familiarity with medical technology and healthcare industry.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and tools.
About the Role

This is a full-time position with excellent benefits, including flexible working hours, modern office facilities, and opportunities for professional development.

The estimated salary range for this role is €40,000 - €60,000 per annum, depending on experience.

Company Overview

Medic Assist GmbH is a leading provider of Automated External Defibrillator (AED) solutions, specializing in heart safety services for emergency situations. Our innovative products and services cater to various segments, ensuring optimal readiness for cardiac emergencies.



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