Werkstudent Customer Service: Kommunikations- und Community-Manager
Vor 6 Tagen
Als Werkstudent im Customer Service sind Sie die erste Anlaufstelle für unsere Kunden auf unseren Social-Media-Kanälen. Ihre Aufgaben umfassen:
- Engagement und Care für unsere Kunden
- Monitoring der Kundenaktivitäten und Erstellung von Handlungsempfehlungen
- Schnittstelle zu unseren Märkten und Fachabteilungen
- Rechtzeitiges Erkennen von Krisen und lösungsorientierte Deeskalation
- Übernahme von Recherchearbeiten und Klärung mit den zuständigen Fachabteilungen
- Bearbeitung von Kundenanliegen außerhalb der Prozesse im operativen Tagesgeschäft
Wir suchen nach einem Teammitglied, das:
- Erfolgreich abgeschlossene kaufmännische Ausbildung oder langjährige Berufserfahrung in Customer Care besitzt
- Erste Erfahrungen im Community Management und Online-Bereich hat
- Stark in der zielgruppenorientierten Kommunikation und sehr gute Deutschkenntnisse ist
- Analytische Fähigkeiten in Kombination mit einer pragmatischen "Hands-on"-Mentalität besitzt
- Teamfähigkeit, Organisationstalent und gutes Durchsetzungsvermögen zeigt
- Kundenorientierte, selbständige und sorgfältige Denk- und Arbeitsweise hat
- Arbeitszeiten zu Randzeiten, wie an Wochenenden oder Abenden, bewältigen kann
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Community-Manager für den Erfolg
vor 2 Wochen
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitCommunity-Manager für den ErfolgWir suchen einen motivierten und engagierten Community-Manager, der unsere Kundenberater in den Bereichen Verkauf, Service, Support und Repair unterstützt.AufgabenVerantwortung für die Community-Management-Strategie und -Umsetzung für alle KundenberaterInformation und Begleitung der Transformation in den Bereichen Repair,...
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Experte für Community-Management
vor 2 Wochen
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitJobbeschreibungWir suchen einen motivierten und engagierten Community-Manager, der unsere Kundenberater in den Bereichen Verkauf, Service, Support und Repair unterstützt.Aufgaben und VerantwortlichkeitenVerantwortung für die Community-Management-Strategie und -Umsetzung für alle KundenberaterInformation und Begleitung der Transformation in den Bereichen...
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Customer Service Representative
vor 1 Woche
Ingolstadt, Bayern, Deutschland ONLY Stores VollzeitWe are seeking a highly motivated and customer-focused Sales Assistant to join our dynamic team at ONLY Stores in Ingolstadt. As a Sales Assistant, you will play a key role in providing exceptional customer service and maintaining the store's appearance.Key responsibilities include:Assisting customers with their queries and providing product...
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Service Manager
Vor 6 Tagen
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitAbout the RoleThe Service Manager will be responsible for developing and managing comprehensive aftersales and repair programs for MediaMarktSaturn Retail Group. This includes performing market analysis, developing strategies for sustainability and innovation, and collaborating with international partners.Key ResponsibilitiesDevelop and manage aftersales and...
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Service Manager
Vor 6 Tagen
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitAbout the RoleThe Service Manager will be responsible for developing and managing comprehensive aftersales and repair programs for MediaMarktSaturn Retail Group. This includes performing market analysis, developing strategies for sustainability and innovation, and collaborating with international partners.Key ResponsibilitiesDevelop and manage aftersales and...
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Service Manager
Vor 3 Tagen
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitAbout the RoleWe are seeking a highly skilled Service Manager to join our team at MediaMarktSaturn Retail Group. As a key member of our operations team, you will be responsible for developing and managing comprehensive After Sales & Repairs programs that meet the highest standards of quality and customer satisfaction.Key ResponsibilitiesDevelop and implement...
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Service Manager
Vor 3 Tagen
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitAbout the RoleWe are seeking a highly skilled Service Manager to join our team at MediaMarktSaturn Retail Group. As a key member of our operations team, you will be responsible for developing and managing comprehensive After Sales & Repairs programs that meet the highest standards of quality and customer satisfaction.Key ResponsibilitiesDevelop and implement...
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Service Manager
Vor 7 Tagen
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitAbout the RoleWe are seeking a highly skilled Service Manager to join our team at MediaMarktSaturn Retail Group. As a key member of our organization, you will be responsible for developing and managing comprehensive AfterSales & Repairs programs.Key ResponsibilitiesDevelop and implement AfterSales & Repairs strategies in line with market conditions,...
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Service Manager
Vor 7 Tagen
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitAbout the RoleWe are seeking a highly skilled Service Manager to join our team at MediaMarktSaturn Retail Group. As a key member of our organization, you will be responsible for developing and managing comprehensive AfterSales & Repairs programs.Key ResponsibilitiesDevelop and implement AfterSales & Repairs strategies in line with market conditions,...
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Senior Manager of Customer Care Operations
vor 1 Monat
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitPosition: Senior Manager of Customer Care OperationsCompany: MediaMarktSaturn Retail GroupIn the role of Senior Manager of Customer Care Operations, you will take charge of the strategic oversight and execution of customer care initiatives across multiple European markets. Your primary responsibilities will encompass forecasting, budget management, and...
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Senior Manager of Customer Care Operations
vor 4 Wochen
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitPosition: Senior Manager of Customer Care OperationsCompany: MediaMarktSaturn Retail GroupIn the role of Senior Manager of Customer Care Operations, you will lead the strategic development and execution of customer care initiatives across multiple European markets. Your primary responsibilities will include forecasting, budget management, and overseeing...
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Senior Specialist Customer Service Expert
vor 1 Woche
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitAbout the RoleWe are seeking a highly skilled Senior Specialist Customer Service to join our team at MediaMarktSaturn Retail Group. As a key member of our customer service team, you will be responsible for handling complex customer inquiries and resolving issues in a timely and professional manner.Key ResponsibilitiesManage and process incoming customer...
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Senior Specialist Customer Service Expert
vor 1 Woche
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitAbout the RoleWe are seeking a highly skilled Senior Specialist Customer Service to join our team at MediaMarktSaturn Retail Group. As a key member of our customer service team, you will be responsible for handling complex customer inquiries and resolving issues in a timely and professional manner.Key ResponsibilitiesManage and process incoming customer...
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Senior Manager Services
Vor 7 Tagen
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitAbout the RoleThe Senior Manager Services will be responsible for developing and managing comprehensive trade-in programs to drive customer engagement and loyalty. This includes collaborating with marketing, sales, and logistics teams to streamline trade-in processes, monitoring market trends and competitor activities to continuously improve trade-in...
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Senior Manager Services
Vor 7 Tagen
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitAbout the RoleThe Senior Manager Services will be responsible for developing and managing comprehensive trade-in programs to drive customer engagement and loyalty. This includes collaborating with marketing, sales, and logistics teams to streamline trade-in processes, monitoring market trends and competitor activities to continuously improve trade-in...
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Experte für Community-Management
vor 1 Woche
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitAufgabenVerantwortung für das Community-Management für alle Kundenberater im Verkauf, Service, Support und Repair in den Märkten.Information, Begleitung und Incentivierung der Transformation in den Bereichen Repair, Ready2Use und weiterer Service-Dienstleistungen.Steigerung des messbaren Erfolgs des Bereichs, Qualität, Kundenzufriedenheit,...
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Customer Service Representative
vor 1 Woche
Ingolstadt, Bayern, Deutschland GG Luxury Goods GmbH VollzeitJob SummaryWe are seeking a highly skilled and detail-oriented Cashier to join our team at GG Luxury Goods GmbH. As a Cashier, you will be responsible for handling sales transactions, maintaining accurate records, and providing excellent customer service.Key ResponsibilitiesProcess sales transactions for all payment methodsProvide accurate day-end reports...
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Customer Service Representative
vor 1 Woche
Ingolstadt, Bayern, Deutschland GG Luxury Goods GmbH VollzeitJob SummaryWe are seeking a highly skilled and detail-oriented Cashier to join our team at GG Luxury Goods GmbH. As a Cashier, you will be responsible for handling sales transactions, maintaining accurate records, and providing excellent customer service.Key ResponsibilitiesProcess sales transactions for all payment methodsProvide accurate day-end reports...
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Project Manager Services Specialist
vor 1 Woche
Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group VollzeitAbout the RoleWe are seeking a highly skilled Project Manager to join our Services & Solutions team at MediaMarktSaturn Retail Group. As a Project Manager, you will play a key role in driving the success of our telecommunication business by leading and supporting strategic projects and programs.Key ResponsibilitiesLead and support selected strategic projects...
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Customer Service Representative
vor 1 Woche
Ingolstadt, Bayern, Deutschland Ingolstadt Village VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team at Ingolstadt Village as a Aushilfe (m/w/d). As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.Key ResponsibilitiesProvide excellent customer service, ensuring high levels of...