Werkstudent Customer Service: Kommunikations- und Community-Manager

Vor 6 Tagen


Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group Vollzeit
Jobbeschreibung

Als Werkstudent im Customer Service sind Sie die erste Anlaufstelle für unsere Kunden auf unseren Social-Media-Kanälen. Ihre Aufgaben umfassen:

  • Engagement und Care für unsere Kunden
  • Monitoring der Kundenaktivitäten und Erstellung von Handlungsempfehlungen
  • Schnittstelle zu unseren Märkten und Fachabteilungen
  • Rechtzeitiges Erkennen von Krisen und lösungsorientierte Deeskalation
  • Übernahme von Recherchearbeiten und Klärung mit den zuständigen Fachabteilungen
  • Bearbeitung von Kundenanliegen außerhalb der Prozesse im operativen Tagesgeschäft

Wir suchen nach einem Teammitglied, das:

  • Erfolgreich abgeschlossene kaufmännische Ausbildung oder langjährige Berufserfahrung in Customer Care besitzt
  • Erste Erfahrungen im Community Management und Online-Bereich hat
  • Stark in der zielgruppenorientierten Kommunikation und sehr gute Deutschkenntnisse ist
  • Analytische Fähigkeiten in Kombination mit einer pragmatischen "Hands-on"-Mentalität besitzt
  • Teamfähigkeit, Organisationstalent und gutes Durchsetzungsvermögen zeigt
  • Kundenorientierte, selbständige und sorgfältige Denk- und Arbeitsweise hat
  • Arbeitszeiten zu Randzeiten, wie an Wochenenden oder Abenden, bewältigen kann


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