Aktuelle Jobs im Zusammenhang mit Experte für Community-Management - Ingolstadt, Bayern - MediaMarktSaturn Retail Group


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Experte für Community-Management

vor 2 Monaten


Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group Vollzeit
Jobbeschreibung

Wir suchen einen motivierten und engagierten Community-Manager, der unsere Kundenberater in den Bereichen Verkauf, Service, Support und Repair unterstützt.

Aufgaben und Verantwortlichkeiten
  • Verantwortung für die Community-Management-Strategie und -Umsetzung für alle Kundenberater
  • Information und Begleitung der Transformation in den Bereichen Repair, Ready2Use und weiterer Service-Dienstleistungen
  • Steigerung des Erfolgs des Bereichs durch Qualität, Kundenzufriedenheit und Mitarbeitendenzufriedenheit
  • Verantwortung für die Skalierbarkeit der Community
Profil und Anforderungen
  • Abgeschlossene kaufmännische Berufsausbildung oder eine vergleichbare Qualifikation
  • Relevante, mehrjährige Berufserfahrung im Zielbereich
  • Erfahrungen in einer Trainer-Tätigkeit sind von Vorteil
  • Sehr gute Kenntnisse im Bereich Social Media
  • Sehr starke Kommunikationsskills, strukturierte Arbeitsweise und Empathie
  • Sehr gute Microsoft Office Kenntnisse, insbesondere Excel
  • Sehr gute Deutsch- und gute Englischkenntnisse
  • Führerschein
  • Reisebereitschaft von ca. 50% der Arbeitszeit