Product Operations Specialist
vor 3 Wochen
The Product Operations Analyst at Omio plays a pivotal role in ensuring seamless product delivery and optimization. This involves troubleshooting and resolving product-related issues and bugs, providing essential technical support and guidance to both the Product and Tech teams, particularly around supply and inventory.
This role requires the ability to develop and maintain dashboards, reports, and metrics to monitor product performance and user feedback, aiding in the identification of opportunities and insights for improvement.
As a bridge between internal teams and external partners, the Product Operations Analyst will ensure that product documentation, configurations, and data analysis are optimized to meet business objectives. They will provide valuable insights into product performance, using data to drive informed decisions and suggest areas for improvement.
Main Responsibilities:- Content Management and Operational Support: Ensure the accuracy and relevancy of provider-related information displayed to users and partners, such as fares, classes, and amenities. Regularly update and perform quality assurance on this content to maintain high standards.
- Cross-Functional Coordination: Act as a bridge between different departments, both internal and external, facilitating collaboration and ensuring alignment with the product goals. Ensure effective communication across teams.
- Data Analysis: Gather, analyze, and interpret data to provide insights into metrics, such as conversion rates, and overall product performance. Deliver data-driven recommendations to improve operational efficiency and product offerings.
- Error Monitoring and Reporting: Monitor, track, and analyze booking errors and integration issues. Categorize and report these issues to the responsible teams, ensuring timely resolution and continuous improvement.
- Documentation Updates: Maintain and improve partner-facing documentation, standard operating procedures (SOPs), and knowledge base documents. Ensure all documentation is up-to-date, accessible, and aligned with business and partnership needs.
- Project Management: Manage special projects related to Product Operations and Partnerships. Coordinate with internal teams and external partners to ensure timely and successful project delivery, addressing issues and maintaining schedules.
- 2+ years of experience in product operations, project management, or a similar role.
- Strong analytical and problem-solving skills.
- Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, Redash), SQL knowledge would be a strong advantage.
- Familiarity with project management and collaboration tools (e.g., JIRA, Trello).
- Excellent communication and interpersonal skills.
- Ability to work independently and in teams.
- Strong organizational and time management skills.
Preferred qualifications include experience in the travel industry and a working experience in B2B.
At Omio, we value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age, or disability.
We offer a competitive and attractive compensation package, subsidized Urban Sports Club membership, and a diverse team of more than 45 nationalities.
Join us in shaping the future of travel and making a meaningful impact on people's lives.
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