Product Operations Director

vor 4 Wochen

Berlin, Berlin, Deutschland Delivery Hero Vollzeit

We are seeking a highly motivated Product Operations Director to lead our Vendor Sales & Operations team in building and rolling out products for acquiring vendors and driving operational efficiency within our sales & account management teams.

You will collaborate with product and commercial leadership across the organization to drive effective adoption of products and identify new opportunities for incremental business impact.

Key Responsibilities:

  • Lead a team of product operations specialists who serve as the primary point of contact for feature requests, operational issues, and product development updates.
  • Define and implement operating structures and processes to drive product adoption across markets effectively.
  • Develop comprehensive product rollout plans and project-manage implementation across global markets.
  • Maintain regular communication with key stakeholders across the organization to ensure alignment of teams for product launches and ensure change management.
  • Advise product teams on the feasibility of globalization of product capabilities throughout the product development lifecycle.
  • Track and analyze core business and product adoption metrics to drive product performance and impact.
  • Identify and address key challenges and improvement opportunities post-launch to drive product improvements.

Requirements:

  • 6+ years of experience working in web and mobile consumer products as a product/tech specialist, preferably in an e-commerce company.
  • A passion for design excellence, usability, and consumer appeal in products.
  • A passion for building a great product and being successful with that product in the market.
  • Good understanding of software development processes and related tools (Jira, Confluence, Miro).
  • Good analytical skills to size the product opportunities, including SQL/BigQuery or a strong desire to learn.
  • Highly motivated team player with exceptional stakeholder management skills, very pragmatic and agile in handling and leading topics independently.
  • Comfortable with a dynamic, fast-moving, and entrepreneurial environment being able to have an impact and influence early on.
  • Great communicator with excellent English language skills, able to get ideas across effectively and persuasively across a diverse set of stakeholders and peers.

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