IT Service Senior Specialist

vor 3 Wochen

Munich, Bayern, Deutschland Boston Consulting Group Vollzeit
Job Summary

We are seeking a highly skilled IT Service Senior Specialist to join our team in Munich. As a key member of our IT Service Team, you will be responsible for ensuring the effective and efficient operation of audiovisual technology in our office.

Key Responsibilities
  • Carry out regular maintenance work to ensure the smooth operation of AV technology
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Provide technical support and assistance at events, conferences, and meetings
  • Create and maintain documentation for installing and configuring AV systems
  • Support employees on all questions relating to information and telecommunication technology
  • Install, configure, and commission hard- and software components
  • Provide user training and advice
  • Document activities in our ticketing system
Requirements
  • Strong affinity for technology in the field of IT and AV
  • Excellent service and customer orientation
  • High quality standards and personal initiative
  • Excellent coordination, organizational, and improvisation talent
  • Precision and ability to meet deadlines
  • Ability to remain calm and display tact in stressful situations
  • Eagerness to learn continuously to expand IT knowledge
Qualifications
  • Completed commercial training as an IT specialist, AV specialist, or similar
  • Several years of professional experience in the field of IT/AV support
  • Solid knowledge of hard- and software, mobile devices, networks, and latest Microsoft and Apple products
  • Experience in meeting and event support and familiarity with AV systems
  • Excellent German and very good written and spoken English language skills
About Us

We are a global management consulting firm that helps organizations address their most complex challenges. Our team in Munich is part of a larger network of experts who work together to deliver innovative solutions to our clients.

What We Offer
  • Attractive compensation package with fixed and variable components
  • Support for families with benefits such as tax-free subsidies for childcare expenses
  • 30 days of vacation every year, in addition to an attractive flexibility program
  • Commuting expenses covered up to a maximum amount
  • Hybrid models that combine on-site and remote work, supported by digital collaboration tools
  • Comprehensive insurance and retirement programs
Learning and Development
  • Broad selection of training and development offers to help you grow day after day
Well-being
  • Individual support through our Employee Assistance Program and mindfulness offers
  • Flexible gym membership with EGYM Wellpass
  • Free beverages and snacks provided at all of our offices, in addition to food vouchers for use with participating partners

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