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Customer Experience Representative

vor 2 Monaten


Wiesbaden, Hessen, Deutschland Exchange Vollzeit

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will provide exceptional administrative support to our cashier's cage and customer service operations.

Main Responsibilities

  • Provide high-level customer service and guidance to associates, ensuring a welcoming environment and building trust relationships.
  • Operate a cash register or other sales-related equipment to perform daily tasks, verifying and accepting multiple tenders for payments and making change with accuracy.
  • Maintain accountability for all assigned money, including issuing change funds, preparing bank deposits, receiving and verifying daily cash receipts, processing Western Union transactions, and petty cash funds.
  • Actively communicate and promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
  • Ensure compliance with fire, safety, sanitation, and security regulations, as well as the security of fixed assets, cash, and inventory.
  • Perform a variety of routine administrative clerical duties, such as processing layaways, controlling layaway merchandise, refunds/adjustments, issuing hunting/fishing licenses, and school meals at OCONUS locations.

Requirements

  • Cash handling, accounting, and/or bookkeeping experience is required.
  • Must possess knowledge of and ability to operate standard accounting machines.
  • Ability to work all shifts, including early mornings, afternoons, evenings, weekends, and holidays.

Benefits

  • Comprehensive medical and dental plans.
  • Flexible Spending Accounts.
  • Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA).
  • Short-term and long-term disability.
  • Basic Associate Life Insurance and Supplemental Associate Life Insurance.
  • Dependent Life Insurance.
  • Long-term Care.
  • Retirement (Pension) Plan and Exchange 401(k) Plan.