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Technical Support Engineer

vor 2 Monaten


Jena, Thüringen, Deutschland 2230 Laser Imaging Systems GMBH Vollzeit

Job Summary

At 2230 Laser Imaging Systems GMBH, we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance to customers via telephone, remote access, or on-site visits.

Key Responsibilities

  • Evaluate, analyze, diagnose, and resolve technical equipment issues in a timely and efficient manner.
  • Prepare and submit detailed field service reports to support teams, highlighting recurring problems and areas for improvement.
  • Represent the company to customers, ensuring exceptional service and satisfaction.
  • Coordinate with customers to minimize downtime and optimize system performance.
  • Provide training and support to service engineers worldwide.
  • Communicate effectively with all stakeholders, including customers, partners, and internal teams.
  • Present technical information to management and stakeholders in a clear and concise manner.
  • Ensure compliance with company security policies and adhere to all safety and health regulations.

Requirements

  • University degree in Electronics, Electrical Engineering, or Mechanical Engineering, or equivalent experience.
  • Strong practical skills in electronic, electrical, pneumatic, and mechanical assembly.
  • Ability to read and work with engineering drawings, schematics, and technical manuals.
  • Excellent analytical and problem-solving skills.
  • Excellent presentation and interpersonal skills.
  • Proficiency in MS Office tools.
  • Ability to travel to customer sites regularly (approximately 25%) for on-site support and system installation.