Technical Support Specialist
Vor 4 Tagen
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at 2230 Laser Imaging Systems GMBH. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via telephone, remote access, or in-person at a customer location.
Key Responsibilities
- Evaluate, analyze, diagnose, and solve technical equipment problems
- Prepare field service reports and provide documentation to other supporting functions
- Represent the company to the customer and ensure customer satisfaction with service
- Coordinate actions with customers to minimize downtime
- Train and support service engineers worldwide
- Communicate with all partners in a timely manner
- Effectively present information to management
- Comply with and follow all procedures within the company security policy
- Adhere to all safety and health rules and regulations
Requirements
- University degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent experience
- Good practical skills in electronic, electrical, pneumatic, mechanical assembly
- Ability to read and work with engineering drawings, schematics, and technical manuals
- Excellent analytical problem-solving skills
- Good presentation and interpersonal skills
- Good communication skills in English and German
- Proficiency in MS office tools
- Willingness to travel to customer sites on a regular basis for onsite support and service & systems installation
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