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Customer Service Representative
vor 2 Monaten
Empowering People, Creating Technology
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our valued customers.
Key Responsibilities
- Customer Focus: You will be responsible for managing and expanding customer relationships, ensuring that our customers receive the highest level of service and support.
- Order Management: You will be responsible for processing and managing customer orders, ensuring that they are fulfilled efficiently and effectively.
- SAP Expertise: You will be responsible for maintaining and optimizing our SAP ERP system, ensuring that it is running smoothly and efficiently.
- Coordination and Communication: You will be the primary point of contact for customers, providing timely and effective communication and support.
Requirements
- Education: You have completed a commercial apprenticeship, such as an industrial clerk or wholesale and foreign trade clerk.
- Technical Understanding: You have a strong technical understanding and are proficient in SAP R/3.
- Communication Skills: You have excellent communication skills and are able to effectively communicate with customers and internal stakeholders.
- Proactive and Systematic Approach: You are proactive and systematic in your approach, able to identify and implement process improvements.
About Freudenberg
Freudenberg is a leading global technology group that specializes in the development and production of innovative products and services. We are committed to empowering people and creating technology that makes a positive impact on society.