Sales Representative

vor 2 Monaten

Düsseldorf, Nordrhein-Westfalen, Deutschland Resideo Vollzeit
Inside Sales Representative Job Description

We are seeking a highly motivated and results-driven Inside Sales Representative to join our team in Düsseldorf, Germany. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our customers, identifying new sales opportunities, and ensuring customer satisfaction.

Key Responsibilities:
  • Develop and grow strong relationships with allocated customer base
  • Includes outbound calls to generate sales and service opportunities
  • Inbound call handling
  • Develop and document account development plans for existing and new customers
  • Capture all customer detail accurately in our CRM system
  • Accurately provide customer quotations and process manual orders to meet KPI's
  • Work with all ADI departments and vendors to strengthen ADI market presence
  • Direct customers to the correct teams for technical support & account queries
  • Upsell through attachments and complete solution orders
  • Support new business onboarding and revenue generation
  • Manage customer expectation and communicate with customer to resolve issues, complaints and invoice queries
  • Effectively communicate with both external & internal customers
  • Provide exceptional customer experience against all customer transactions, aligned with our CX charter
  • Submit an accurate monthly sales forecast on a weekly basis
Requirements:
  • Proven sales/customer service experience in a similar position, ideally from B2B product distribution background (ideally trade, electronics, security products)
  • A proficient understanding of key sales principles and best practices
  • Proven professional experience in generating & closing sales opportunities
  • An ability to influence across internal teams
  • Significant experience in selling products, with the ability to establish and build relationships quickly
  • Strong inter-personal skills
  • PC literate with a good working knowledge of Microsoft 365, Excel, knowledge of SAP and Sales Force (desirable)
  • Strong experience in decision making, determined and result driven mindset, ability to quickly resolve issues
  • Strong commercial acumen and ability to work
What We Offer:
  • Competitive salary package with market leading commission
  • Opportunity to work for a global business
  • Excellent career progression opportunities

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