Incident Resolution Specialist

Vor 5 Tagen


Bonn, Nordrhein-Westfalen, Deutschland Deutsche Telekom Technik GmbH Vollzeit

Job Opportunity: Incident Specialist (m/w/d) Radio Access Network

We are seeking a dedicated professional to oversee incident procedures in the Firstline - Network Operation Center area for Deutsche Telekom Technik GmbH.

Your key responsibilities will include:

  • Collaborating on root cause analyses and lessons-learned activities to improve incident management processes
  • Analyzing and categorizing disturbances within the incident process to ensure efficient resolution
  • Coordinating solutions for incidents, including post-processing and monitoring to minimize downtime
  • Assisting with information management and incident reporting to maintain accurate records
  • Participating in projects to enhance network reliability and performance

Requirements:

  • Experience in IT incident management with a strong understanding of technical troubleshooting
  • Fluency in German and English, with excellent communication skills
  • Basic understanding of technology and network infrastructure
  • Ability to work in shifts and/or on-call duty to ensure 24/7 incident coverage
  • Background in business informatics, computer science, or a related field, with several years of professional experience

As a dedicated incident specialist, you will play a critical role in maintaining the reliability and performance of our radio access network. If you have a passion for technical problem-solving and a strong commitment to incident management, we encourage you to apply for this exciting opportunity.


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