Network Operations Incident Coordinator

vor 4 Wochen


Bonn, Nordrhein-Westfalen, Deutschland Deutsche Telekom Technik GmbH Vollzeit

Become a part of our team as a Network Operations Incident Coordinator (m/w/d)

We are seeking a committed individual to manage Incident Management Procedures within the Firstline - Network Operations Center domain.

Your key responsibilities will encompass:

  • Engaging in Root Cause Analysis and Lessons Learned initiatives
  • Evaluating and classifying disruptions within the Incident Management framework
  • Facilitating resolutions for Incidents, including follow-up actions and oversight
  • Supporting information management and Incident documentation
  • Contributing to various projects

Qualifications:

  • Proven experience in IT Incident Management
  • Strong analytical and troubleshooting capabilities
  • Fundamental knowledge of technology
  • Proficiency in both German and English
  • Readiness to work in shifts and/or participate in on-call duties

If you possess a background in Business Informatics, Computer Science, or a similar discipline, along with several years of relevant professional experience, we are eager to connect with you.



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