Incident Specialist

vor 2 Monaten


Bonn, Nordrhein-Westfalen, Deutschland Deutsche Telekom Technik GmbH Vollzeit

As an Incident Specialist at Deutsche Telekom Technik GmbH, you will be responsible for managing and coordinating incident procedures in the Firstline - Network Operation Center.

Key responsibilities include:

  • Collaborating with teams to analyze and resolve root causes of incidents
  • Classifying and categorizing incidents within the incident process
  • Coordinating incident resolution and post-incident activities
  • Managing incident reporting and information sharing
  • Participating in projects and initiatives

Requirements:

  • Bachelor's degree in a relevant field (e.g. Business Informatics, Computer Science) or equivalent professional experience
  • Proven experience in IT incident management
  • Strong technical problem-solving skills
  • Basic understanding of technology and systems
  • Excellent communication and collaboration skills
  • Ability to work flexible hours and be on call

We are looking for a highly motivated and detail-oriented individual who can work effectively in a team environment and communicate complex technical information to both technical and non-technical stakeholders.



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