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vor 2 Monaten
As an Incident Specialist at Deutsche Telekom Technik GmbH, you will be responsible for managing and coordinating incident procedures in the Firstline - Network Operation Center.
Key responsibilities include:
- Collaborating with teams to analyze and resolve root causes of incidents
- Classifying and categorizing incidents within the incident process
- Coordinating incident resolution and post-incident activities
- Managing incident reporting and information sharing
- Participating in projects and initiatives
Requirements:
- Bachelor's degree in a relevant field (e.g. Business Informatics, Computer Science) or equivalent professional experience
- Proven experience in IT incident management
- Strong technical problem-solving skills
- Basic understanding of technology and systems
- Excellent communication and collaboration skills
- Ability to work flexible hours and be on call
We are looking for a highly motivated and detail-oriented individual who can work effectively in a team environment and communicate complex technical information to both technical and non-technical stakeholders.
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