Virtual Reality Solutions Coordinator

vor 2 Monaten

Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE Vollzeit

About Realworld One

Realworld One is a global leader in enterprise virtual and augmented reality solutions, focusing on the life science industries. Our customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, and Tecan among many others.

Our Mission

We are committed to delivering innovative and highly-valuable technology solutions that transform the way our customers work, learn, and research. Our comprehensive scientific and industry expertise enables us to develop a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.

Job Summary

We are seeking a talented Customer Onboarding Manager to join our team in Germany. As a key member of our implementation team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.

Responsibilities

  • Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions.
  • Be the primary driver of the implementation and onboarding project with the customer.
  • Work with the customer's stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology.
  • Train the customer's key staff on how to use virtual reality technology effectively remotely or onsite.
  • Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement.
  • Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction.
  • Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle.
  • Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates.

Requirements

  • Two or more years of experience in implementing SaaS / digital solutions, customer success, customer onboarding, or project management for B2B customers.
  • Experience in SaaS, Consulting (1st or 2nd tier) or IT/digital.
  • Excellent communication and customer-facing skills.
  • Familiarity with project management tools and methodologies.
  • Highly reliable and detail-oriented.
  • Ability to adapt to different work environments and manage relationships in diverse settings.
  • Full fluency in English is required, fluency in German is a big bonus.
  • Must be willing to travel frequently for on-site customer visits, trainings, and implementations, as required by project needs.

What We Offer

  • An opportunity to work for a market-leading tech company with a broad international customer base that is using VR and AR to transform the way they work, learn, and research.
  • The experience of creating and implementing highly-valuable and innovative technology, while contributing to the long-term growth of a successful tech company.
  • Be a part of a diverse international team with highly-qualified and dedicated colleagues representing over 30 nationalities.
  • Bring in your own ideas and actively participate in shaping our company.
  • Receive a competitive salary, relocation support (if needed) and additional benefits such as Hansefit, subsidized lunch, regular team events, office snacks, gourmet coffee and a modern office located in the newly built Green City Tower complex in Freiburg.

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