Client Success Implementation Specialist
Vor 6 Tagen
Company Overview:
REALWORLD ONE is a global leader in enterprise virtual (VR) and augmented reality (AR) solutions, particularly within the life sciences sector. Our clientele includes renowned organizations such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, and Tecan, among others.
Your Responsibilities:
- Serve as the implementation expert to onboard clients and effectively deploy our virtual reality solutions.
- Lead the implementation and onboarding projects in collaboration with clients.
- Engage with client stakeholders to evaluate and prepare facilities, network infrastructure, and hardware for virtual reality technology utilization.
- Provide training to key client personnel on the effective use of virtual reality technology, either remotely or on-site.
- Ensure that implemented projects meet or exceed client expectations, while continuously monitoring feedback for improvement.
- Track and report on the performance of implemented solutions, including usage metrics and client satisfaction levels.
- After solutions are implemented and optimized, facilitate the transition to our customer success and support teams to maintain the client lifecycle.
- Assist in designing, creating, maintaining, and enhancing the implementation process, including its documentation and templates.
Your Profile:
- Minimum of two years of experience in implementing SaaS/digital solutions, customer success, customer onboarding, or project management for B2B clients.
- Experience in SaaS, consulting (1st or 2nd tier), or IT/digital environments.
- Exceptional communication and client-facing skills.
- Familiarity with project management tools and methodologies.
- Highly reliable and detail-oriented.
- Ability to adapt to various work environments and manage relationships in diverse settings.
- Fluency in English is required; proficiency in German is a significant advantage.
- Willingness to travel frequently for on-site client visits, training, and implementations as project needs dictate.
What We Offer:
- An opportunity to work with a leading tech company that is transforming the way organizations operate, learn, and conduct research through VR and AR technologies.
- The chance to create and implement innovative technology solutions while contributing to the growth of a successful tech organization.
- Be part of a diverse international team with highly qualified colleagues from over 30 nationalities.
- Contribute your ideas and actively participate in shaping our company culture.
- Receive a competitive salary, relocation support (if necessary), and additional benefits such as fitness programs, subsidized meals, regular team events, office snacks, gourmet coffee, and a modern office environment.
-
Client Success Implementation Specialist
vor 4 Wochen
Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE VollzeitCompany Overview: REALWORLD ONE is a global leader in enterprise virtual (VR) and augmented reality (AR) solutions, particularly within the life sciences sector. Our clientele includes renowned organizations such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, and Tecan,...
-
Client Success Implementation Specialist
Vor 6 Tagen
Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE VollzeitCompany Overview: REALWORLD ONE is a global leader in enterprise virtual (VR) and augmented reality (AR) solutions, particularly within the life sciences sector. Our clientele includes renowned organizations such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, and Tecan,...
-
Client Success Specialist
vor 4 Wochen
Freiburg, Baden-Württemberg, Deutschland Recyda GmbH VollzeitAbout Recyda GmbHAt Recyda, we are dedicated to transforming the landscape of packaging sustainability and the circular economy. Our mission is to become the foremost leader in digital packaging sustainability management. Through our state-of-the-art software-as-a-service platform, we are revolutionizing the approach for businesses aiming to achieve their...
-
EPM Implementation Specialist
vor 2 Wochen
Freiburg, Baden-Württemberg, Deutschland Jedox GmbH VollzeitAbout the RoleWe are seeking a highly skilled EPM Implementation Specialist to join our team at Jedox GmbH. As an EPM Implementation Specialist, you will play a critical role in ensuring the successful deployment of our software solutions for clients.Key ResponsibilitiesConfigure and Customize Software: Configure and customize Jedox throughout the entire...
-
Client Success Strategist
vor 4 Wochen
Freiburg, Baden-Württemberg, Deutschland Recyda GmbH VollzeitRecyda GmbH is at the forefront of transforming packaging sustainability and promoting a circular economy. Our cutting-edge software-as-a-service platform is redefining how businesses meet their sustainability objectives. With backing from prominent investors, we are on a journey to establish ourselves as the leader in digital packaging sustainability...
-
ERP Implementation Specialist
Vor 3 Tagen
Freiburg, Baden-Württemberg, Deutschland Bertrandt VollzeitAbout the Role:We are seeking a highly skilled and experienced professional to join our team at Bertrandt as an ERP Implementation Specialist. In this role, you will be responsible for the successful implementation and integration of our new ERP system, ensuring seamless business processes and efficient operations.Key Responsibilities:Collaborate with...
-
ERP Implementation Specialist
Vor 3 Tagen
Freiburg, Baden-Württemberg, Deutschland Bertrandt VollzeitAbout the Role:We are seeking a highly skilled and experienced professional to join our team at Bertrandt as an ERP Implementation Specialist. In this role, you will be responsible for the successful implementation and integration of our new ERP system, ensuring seamless business processes and efficient operations.Key Responsibilities:Collaborate with...
-
Senior Customer Implementation Manager
vor 1 Stunde
Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE VollzeitAbout the RoleWe are seeking a highly skilled Senior Customer Implementation Manager to join our team at REALWORLD ONE. As a key member of our implementation team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.Your ResponsibilitiesAct as the implementation specialist to onboard customers and...
-
Senior Customer Implementation Manager
vor 1 Stunde
Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE VollzeitAbout the RoleWe are seeking a highly skilled Senior Customer Implementation Manager to join our team at REALWORLD ONE. As a key member of our implementation team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.Your ResponsibilitiesAct as the implementation specialist to onboard customers and...
-
ERP Implementation Specialist
Vor 4 Tagen
Freiburg, Baden-Württemberg, Deutschland Bertrandt VollzeitAbout the Role:We are seeking a highly skilled ERP Consultant to join our team at Bertrandt. As an ERP Consultant, you will be responsible for providing expert-level support and guidance to our clients and internal stakeholders on the implementation and optimization of our ERP systems.Key Responsibilities:Provide centralized ERP support to all global users...
-
ERP Implementation Specialist
Vor 4 Tagen
Freiburg, Baden-Württemberg, Deutschland Bertrandt VollzeitAbout the Role:We are seeking a highly skilled ERP Consultant to join our team at Bertrandt. As an ERP Consultant, you will be responsible for providing expert-level support and guidance to our clients and internal stakeholders on the implementation and optimization of our ERP systems.Key Responsibilities:Provide centralized ERP support to all global users...
-
Tax Specialist for Diverse Client Portfolio
Vor 7 Tagen
Freiburg, Baden-Württemberg, Deutschland TechBiz Global GmbH VollzeitAbout TechBiz Global GmbH TechBiz Global GmbH is a dynamic and forward-thinking company specializing in providing comprehensive financial and accounting solutions to a diverse range of medium-sized businesses. We pride ourselves on our commitment to excellence, innovation, and client satisfaction. Your Role: Tax Specialist As a Tax Specialist, you will play...
-
Tax Specialist for Diverse Client Portfolio
vor 2 Wochen
Freiburg, Baden-Württemberg, Deutschland TechBiz Global GmbH VollzeitAbout TechBiz Global GmbH TechBiz Global GmbH is a dynamic and forward-thinking company specializing in providing comprehensive financial and accounting solutions to a diverse range of medium-sized businesses. We pride ourselves on our commitment to excellence, innovation, and client satisfaction. Your Role: Tax Specialist As a Tax Specialist, you will play...
-
Senior Customer Implementation Manager
vor 1 Woche
Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE VollzeitAbout Realworld OneRealworld One is a global leader in enterprise virtual and augmented reality solutions, focusing on the life science industries. Our customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, and Tecan...
-
Senior Customer Implementation Manager
Vor 7 Tagen
Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE VollzeitAbout Realworld OneRealworld One is a global leader in enterprise virtual and augmented reality solutions, focusing on the life science industries. Our customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, and Tecan...
-
Microsoft 365 Implementation Specialist
Vor 6 Tagen
Freiburg, Baden-Württemberg, Deutschland Bechtle VollzeitAbout the RoleWe are seeking a highly skilled IT Consultant to join our team at Bechtle, a leading IT company in Europe. As an IT Consultant, you will be responsible for designing and implementing customized Microsoft Cloud solutions for our clients.Key ResponsibilitiesConsult with clients to understand their IT needs and develop tailored Microsoft 365...
-
Microsoft 365 Implementation Specialist
Vor 6 Tagen
Freiburg, Baden-Württemberg, Deutschland Bechtle VollzeitAbout the RoleWe are seeking a highly skilled IT Consultant to join our team at Bechtle, a leading IT company in Europe. As an IT Consultant, you will be responsible for designing and implementing customized Microsoft Cloud solutions for our clients.Key ResponsibilitiesConsult with clients to understand their IT needs and develop tailored Microsoft 365...
-
Customer Onboarding Specialist
vor 1 Tag
Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE VollzeitAbout the RoleWe are seeking a highly skilled Customer Onboarding Manager to join our team at REALWORLD ONE. As a key member of our implementation team, you will be responsible for onboarding customers and ensuring the successful rollout of our virtual reality solutions.Your ResponsibilitiesAct as the implementation specialist to onboard customers and...
-
Customer Onboarding Specialist
vor 1 Tag
Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE VollzeitAbout the RoleWe are seeking a highly skilled Customer Onboarding Manager to join our team at REALWORLD ONE. As a key member of our implementation team, you will be responsible for onboarding customers and ensuring the successful rollout of our virtual reality solutions.Your ResponsibilitiesAct as the implementation specialist to onboard customers and...
-
Enterprise Client Advisor
vor 4 Wochen
Freiburg, Baden-Württemberg, Deutschland Recyda GmbH VollzeitAbout Recyda GmbHAt Recyda, we are dedicated to transforming the landscape of packaging sustainability and the circular economy. Our mission is to position ourselves as the foremost authority in digital packaging sustainability management. Through our innovative software-as-a-service platform, we are revolutionizing the approach for organizations aiming to...