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Digital Customer Experience Manager

vor 2 Monaten


Hanau, Hessen, Deutschland Heraeus Vollzeit

About the Role:

We are seeking a highly skilled Digital Customer Experience Manager to join our team at Heraeus. As a key member of our organization, you will play a crucial role in driving forward our customer-centric digital transformation.

Key Responsibilities:

  • Support business units in developing and implementing innovative digital solutions to enhance customer experience.
  • Collaborate with cross-functional teams to design and implement customer-centric concepts, optimize digital customer touchpoints, and improve customer interactions.
  • Analyze customer data to identify optimization potential, prove hypotheses, and derive recommendations for action.
  • Identify relevant IT solutions and develop customized solutions with our IT partners to improve customer experience.
  • Contribute to the optimization and further development of customer experience through proactive support of business units.

Requirements:

  • University studies in business or technical/economic field (e.g. business administration or business informatics) or comparable qualification.
  • Experience in designing and implementing innovative solutions in marketing, sales, or customer service using user-centered methods.
  • Interest in using data to improve customer experience across all customer touchpoints.
  • Strong project and stakeholder management skills.
  • Sound knowledge in digital marketing, CRM, UX, and e-commerce desirable.
  • Confident appearance with excellent communication skills in German and English, assertiveness, and high degree of independence.

About Heraeus:

Heraeus is a leading international family-owned company with a long history of innovation and excellence. We offer a dynamic and supportive work environment, empowering our employees to grow and develop their careers.

What We Offer:

  • Empowerment and career development opportunities.
  • Top projects with high impact and real added value.
  • Strong salary package with attractive basic salary, performance-related components, and profit-sharing.
  • Hybrid working and regular time off, including 30 days annual leave and up to 6 additional days off.
  • Additional benefits, including on-site subsidized public transport, company medical service, and sport offers.