IT Support Specialist

vor 4 Wochen

Erlangen, Bayern, Deutschland D-ploy Vollzeit

D-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.

Our team is dedicated to optimizing our customers' IT productivity and contributing to their organization's success and value. We are seeking a highly skilled and motivated IT Support Specialist to join our team.

Key Responsibilities
  • Provide first- and second-level support for industrial environment faults
  • Act as the main point of contact for employees experiencing computer issues
  • Monitor the performance of the company's desktop infrastructure and suggest improvements
  • Evaluate, create, and develop solutions in the industrial sector
  • Implement standards in the field of industry and participate in concepts for the industrial IT environment
  • Resolve software, hardware, and device issues reported by end users
  • Install, configure, and maintain desktop hardware and software
  • Support client standard technologies, including basic troubleshooting of Exchange and AD accounts
  • Troubleshoot PC connectivity issues and network elements
  • Implement and support remote access solutions (VPN)
  • Escalate service issues when required
  • Communicate with customers/end users, keeping them informed of incident progress
  • Monitor network performance for availability, utilization, and latency

Requirements

  • Good understanding of Information Technology trends, products, and solutions
  • 1+ years' experience in a similar position supporting various technologies and services
  • In-depth knowledge of:
    • Windows OS (Windows 10 & 11)
    • Microsoft Office & Office 365 applications
    • PC/Laptop hardware
    • PC/Laptop peripherals, including printers
    • Mobile devices
  • Basic knowledge of:
    • Active Directory
    • Exchange
  • ITIL certification and familiarity with the Service Now ticketing system is an advantage
  • GMP-/GxP knowledge is desired
  • Highly self-motivated and directed with a keen attention to detail
  • Customer-focused with a passion for customer satisfaction and delivering business values
  • A service-oriented mindset and a drive to deliver on tasks and projects
  • Ability to work independently and follow directions and best practices
  • Great communication and interpersonal skills
  • Fluent German and English (written and spoken) communication skills
  • Friendly, supportive, and flexible personality with quick learning ability
  • Good team player with planning and organizing skills & multi-task
  • Candidates must declare a Criminal record extract not older than 3 months

Benefits

  • Paid Special Leaves
  • Edenred Card (can be used in >16,000 restaurants, hotels, and gas stations in Germany)
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Competitive salary and various benefits
  • Company-sponsored events

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